Help & troubleshooting for Adobe Campaign Classic

Adobe Campaign is a software application that lets you coordinate the creation of conversational marketing campaigns. Adobe Campaign has innovative features to model, streamline, and automate marketing and customer communication processes. Learn more.

You can access the Adobe Campaign database using the client console. The first time you open the console, you must define the connection by specifying the server's URL and your credentials. Learn more.

In Adobe Campaign, recipients are the default profiles targeted for sending deliveries (emails, SMS, etc.). Thanks to the recipient data that are stored in the database, you will be able to filter the target that will receive any given delivery and to add personalization data in your delivery contents. Learn more.

Campaigns include actions (deliveries) and processes (importing or extracting files), as well as resources (marketing documents, delivery outlines). Find out more.

List of all systems and components supported for the latest build of Adobe Campaign.

Learn about the different deployment types and how to install Campaign on your Windows or Linux system in this section

Extend and customize Campaign to address your needs. Find out how to create, edit and extend a schema.

Learn about different options to configure your Adobe Campaign Classic platform: input forms, API, web tracking, custom recipient table, etc.

Learn key steps and best practices to perform a build upgrade in this section. Common questions are listed in the build upgrade FAQ.

For hosted environments (Adobe Managed Services), discover benefits of Campaign Classic Gold Standard Upgrade.

Learn how to monitor your Campaign instance and processes in this page.

Join the growing Adobe Campaign Community of expert users around the world. They range from people new to Campaign to seasoned experts.  We are there to help you from questions about capabilities through to helping with development questions. We hold regular Expert sessions with internal and external expert users and help produce articles and tutorials for you. 

Join the community today for access to the best content, people and knowledge. It's open to everyone, if you have an interest in Campaign, then you're welcome.

Discover all support options for Campaign: FAQs, best practices, online resources and support portal.

All the official Adobe Campaign training courses are listed on our training hub.

Learn key elements to check regarding Security and Privacy in this article.

Adobe Campaign offers a set of tools to help you with your Privacy Compliance for GDPR and CCPA.  For Campaign Classic, implementation steps for Privacy management are detailled in this page.

Learn best practices to design and send messages with Adobe Campaign.

Discover best practices when designing and executing workflows in this page.

Learn how to ensure data consistency within the database and avoid common errors when importing data in this section.

Learn the concepts and best practices related to deliverability by reading this step-by-step guide.

Consult the most common questions about Campaign Classic.

Contact options

Support portal: Follow the Article Support for Experience Cloud.

Phone: 1-800-497-0335 (US & Canada).

Get phone numbers for other regions.


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