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Troubleshooting & help

Download & install

How do I download and install Lightroom Classic CC?

You can download Lightroom Classic CC from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions, see Download and install Lightroom Classic CC.

Why won't Lightroom Classic CC install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Lightroom Classic CC?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Lightroom Classic CC on another computer?

You can install Lightroom Classic CC and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

You have two options for converting a Lightroom Classic CC trial. You can convert to a paid Creative Cloud membership. Or, you can activate the trial as a standalone product.

How do I cancel and what happens to my files?

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common issues

Does Camera Raw support my camera?

See this list of cameras supported by Camera Raw. If you are having trouble opening your raw files in Lightroom Classic CC, see this troubleshooting guide.

How can I resolve GPU errors or problems?

Follow the steps in this GPU troubleshooting FAQ if Lightroom crashes, freezes, slows, or you see GPU errors.

Can previews affect Lightroom Classic CC performance?

Yes, possibly. 1:1 previews can take a significant amount of time to create and take a lot of disk space. Read this article to learn how to optimize your use of previews and get other tips for optimizing performance.

Lightroom Classic CC keeps crashing. What can I do?

Follow these basic troubleshooting steps to fix most issues in Lightroom Classic CC.

What color space does Lightroom Classic CC use to render color?

In the Develop module, Lightroom Classic CC uses the ProPhoto RGB color space. In other modules, it uses the Adobe RGB color space. Learn more about color spaces, color profiles, and other color topics in this FAQ about color in Lightroom.

Common tasks

How do I import photos into Lightroom Classic CC?

Follow this short tutorial to learn how to use the Import tool to bring existing photos into Lightroom. You can import photos from a folder on a hard drive, from a camera or card reader, or from a tethered camera.

How do I export or save photos?

You can export photos from Lightroom in various file formats for a wide range of uses.

How do I create or delete a catalog?

Learn how to create and manage catalogs, including how to delete, copy, and export them.

How do I use HDR merge?

HDR merge lets you merge multiple exposures to create high-contrast photos. Learn how in this short video tutorial.

How do I sharpen a blurry photo?

Learn how to use Sharpness settings to product crisp photos in this short tutorial.

Lightroom CC for mobile

I installed Lightroom CC on my mobile device. Now what?

Learn how to get started with the Lightroom CC on mobile app with this simple, five-step tutorial. Or, see this getting started article on working with Lightroom CC for mobile.

How can I get my photos to sync across all my devices?

Follow this step-by-step tutorial to set up a photo collection in Lightroom Classic that automatically syncs across all your devices. Get more details on how to sync photos.

Can I edit photos on my mobile device from my computer?

What does the Rule of Thirds grid do?

Learn about the Rule of Thirds grid and other Lightroom CC for mobile in-app camera settings.

Where can I learn more about Lightroom CC for mobile?

Find answers to common questions in this Lightroom CC for mobile FAQ.