Troubleshooting & help

Download & install

How do I download and install Photoshop Elements?

If you don't have your original media, you can download Photoshop Elements. You need your serial number, Adobe ID, and password to complete the installation. If you have your original discs, see Install Photoshop Elements from a DVD.

Why won't Photoshop Elements install?

Learn how to resolve installation issues for Photoshop Elements on Windows or Mac OS.

Can I download a trial copy of Photoshop Elements?

Yes! You can download a trial version of Photoshop Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Photoshop Elements on another computer?

You can install Photoshop Elements on up to two computers. If you want to install it on a third computer, you first need to sign out of Photoshop Elements on one of the previous computers. Choose Help > Sign Out. For more information, see Activate and deactivate Adobe products.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

My trial expires soon. How do I convert it?

Converting your trial to a paid product is easy. See download and install Photoshop Elements.

How do I print a receipt or invoice?

Sign in to your Adobe accounts page with your current Adobe ID and password. Click the Plans & Products tab, and then click View your orders under Order History. Click the order, and then click the printer icon. For more information, see Adobe Store | Online order and payment FAQ.

How do I return or exchange an Adobe order?

See Return, cancel, or exchange an Adobe order for step-by-step instructions.

Fixing photos

How do I resize a photo?

Follow information about resizing photos, see Cropping.

How do I fix red or glowing eyes after using a flash?

You can quickly correct red or glowing eyes using the Red Eye Removal tool. For additional tips on retouching photos, see Retouch and correct photos.

How do I sharpen an image?

For a quick fix, choose Enhance > Auto Sharpen. If you want to touch up only a specific area in your photo, use the Sharpen tool. For more details, see Sharpen photos.

How do I rotate my photo?

You can rotate the entire photo or a selection within a photo. In the Edit workspace, select what you want to rotate, then choose Image > Rotate. For details and additional rotation options, see Transforming.

How do I fix the colors in my photo?

Try using the Auto Smart Tone feature. For photos that appear tinted or off color (usually from using a flash), try the Remove Color Cast command.

Enhancing photos

How can I fix a group shot so that everyone looks good?

If you've taken multiple shots of a group, use the Photomerge Group Shot option to pick and choose the right shot of each person. For instructions, see Guided mode - Photomerge edits.

How do I add text to a photo?

Use the Text tool to add text to your photos. You can add horizontal or vertical text, or type the text along a shape or path. Use preset shapes, like a heart or circle, follow the shape of an object, or create a custom path for the text. For step-by-step instructions, see Add text.

Can I place my photo in a frame?

Yes! Quick mode includes a Frames panel with several predesigned frames. Learn how to adjust the size and placement of the photo in the tutorial, Apply effects, textures, and frames. You can also create your own frame using the Guided mode Frame Creator.

Can I make my photo look like a painting or sketch?

Yes! In Expert Mode, choose Filter > Filter gallery to see a sampling. The Filter menu includes additional artistic, brush stroke, and sketch filters. Play with the settings on the right for just the right look. For step-by-step instructions and tips, see Filters.

Can I make a greeting card or calendar in Photoshop Elements?

Yes! The Create menu lets you choose from various projects and templates. For instructions, see Create a greeting card and Create photo calendars.

Common issues

Why am I getting scratch disk full error on launching Photoshop Elements?

This error occurs when the scratch disk has run out of space. To resolve this issue, see Scratch disk full error on launching Photoshop Elements | Mac OS.

Why can't I upload photos or videos to Facebook?

Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from desktop products to Facebook is no longer supported. For more information about this issue and suggested workarounds, see Unable to upload photos and videos to Facebook.

What kind of files can I import?

Photoshop Elements lets you import many types of files. See Supported file formats for a complete list.

Why is Photoshop Elements crashing on using the crop tool or photo collage?

You might face this issue when Photoshop Elements is installed at a custom location that contains double-byte characters in the location path. To resolve this issue, see Photoshop Elements crashes on using the crop tool or photo collage.

Why am I getting an error on downloading photo collage templates?

You might face this issue when Internet connection is lost while downloading an online template. To resolve this issue, see  Error downloading photo collage templates.
 

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