Enterprise Support Programs

Last updated on May 16, 2021 | Also applies to Enterprise & Teams

Adobe Experience Cloud Support

Adobe’s Customer Support organization is committed to your success. All subscriptions include a level of support that provides easy access to our highly skilled technical resources for technical assistance.

Experience Cloud Support

Get 24/7 help in multiple languages across the globe from our customer care team, documentation, and community forums.

Adobe Experience Cloud Community

This is your place to learn about our suite of digital experience solutions, talk with other customers, exchange examples, share experiences and get help from Adobe experts.

Adobe Premier Support

For more comprehensive needs, we offer Premier Support services that include access to named support professionals, accelerated service-level response targets, and sessions for proactive mentoring and service reviews. No matter how complex your support needs may be, Adobe offers technical and operational expertise needed to help you achieve peak performance and optimal value from your Adobe solution.

Which Support Level is right for you?

For more information, click here to view Premier Support datasheet.

Adobe Experience Cloud Legacy Support Plans

Online support services to help you drive adoption through Adobe communities, self-service learning guides, knowledgebase, and online technical support.

On a Legacy support plan (Gold or Platinum Support)? Click here for support information on the Legacy Enterprise Support Programs