About Adobe Genuine notifications

Why did I receive this notification?

Adobe runs tests on Adobe apps to check for any tampering or invalid licenses. When such issues are discovered, notifications are sent along with options to resolve the issue. If you or someone in your organization gets a notification, it means that the app on that machine isn't a genuine Adobe app.

Studies show that over 60% of non-genuine software includes embedded malware. Plus, non-genuine Adobe software isn't covered by warranty or support programs. Only genuine Adobe apps and services give you the latest features and functionality, plus added protection from malware and viruses.

Notifications sent when installing or reinstalling non-genuine apps

When you attempt to install or reinstall an app with a serial number blocked by Adobe because of known illegal activity, you will see a warning. Examples of error messages that you may see are shown below. 

Notification sent when installing a non-genuine app (first example)

Notification sent when installing a non-genuine app (second example)

To learn more about how Adobe protects you from the dangers associated with non-genuine software, visit Adobe Genuine and Adobe Genuine FAQ.


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