Troubleshooting delivery log updates on marketing instance

Article summary

Summary Learn what to do if you notice that delivery logs are not updated on your marketing instance if you are in a mid-sourcing configuration.
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This article applies to mid-souring configurations only.

Some errors ma cause delivery logs synchronized to the marketing instance to display wrong data. For example:

  • Pending status for delivery logs.
  • Sent reports showing 0 records.
  • Processed and Success values all look correct when checking the Messages to send.



  1. Connect to the Marketing instance and locate technical workflows in Administration / Production / Technical workflows. Make sure that both of these workflows are correctly started.
    • Mid-sourcing (delivery counters) - internal name: defaultMidSourcingDlv.
    • Mid-sourcing (delivery logs) - internal name: defaultMidSourcingLog.
  2. Log in to the Mid-sourcing server
    1. Find the same delivery as on the execution instance by filtering on the name/label or remote ID.
    2. Look for status = Sent in the delivery logs.
  3. If there are Sent delivery logs:
    1. In the Technical Workflows folder, find the Mid-sourcing (delivery logs) workflow.
    2. Verify if the workflow is running without error.
    3. In the workflow's Journal, check to see that the Updated records are being inserted in a few seconds.

Standard behavior

In a Mid-source configuration several workflows synchronize and update statistics from the Mid-sourcing server, including:

  1. Mid-sourcing (delivery logs)
    • Purpose: copy the delivery logs from the Mid-sourcing server to the Marketing instance.
    • Schedule: hourly
    • Performance depends on the implementation: FDA (more efficient) or SOAP, machine load, number of records, machine specifications, and so on.
  2. Mid-sourcing (delivery counters)
    • Purpose: update the delivery counters from Mid-sourcing to the Marketing instance.
    • Schedule: every 10 minutes.


If either of the workflows mentioned above are not actually updating records in the Marketing Instance, then:

  1. In the Marketing instance, locate the following workflows, by default in Administration / Production / Technical workflows:
    • Mid-sourcing (delivery counters) - internal name: defaultMidSourcingDlv
    • Mid-sourcing (delivery logs) - internal name: defaultMidSourcingLog
  2. Stop the workflows using the Stop method or right-click on the workflow and select Actions > Unconditional stop.
  3. After it has been stopped successfully, restart the workflow then right-click on the Scheduler activity and choose Execute pending tasks now.