Creating an SMS delivery is very similar to creating a regular email. The following steps describe the configuration that is specific to this channel. Refer to Creating an email for more information on other options.
Advanced SMS parameters are detailed in the SMS configuration section.
You can also add an SMS activity in a workflow. For more on this, refer to the Workflows guide.
Add content to your SMS. You can also define the content by clicking the Content section of the delivery dashboard, once the SMS creation is finalized.
If you have inserted personalization fields or conditional text into the content of your SMS message, the length of the message may vary from one recipient to another. This is because these factors may introduce characters that are not taken into account by the GSM encoding. This is why the message length has to be evaluated once personalization has been carried out.
You can set global cross-channel fatigue rules that will automatically exclude oversollicited profiles from campaigns. See Fatigue rules.
Once the sending is finished, you can start measuring the impact of your message with built-in or custom delivery reports.