Campaign orchestration

Adobe Campaign offers a platform for managing campaigns which allows you to control the entire process of creating, executing, and tracking cross channel campaigns, as well as send messages that are personalized according to the profile, behavior, preferences, and needs of the clients. You can easily orchestrate, modelize and automate the entire marketing process, and integrate with other Adobe solutions. Adobe Campaign key capabilities are:

  • Marketing database creation and growth: profile management, import/export mechanisms, query editor.

  • Data segmentation and targeting functionalities to send the right message to the right audience.

  • Cross-channel campaign orchestration, management and execution through marketing plan and various marketing activities: landing pages, workflows, online and offline messages, transactional messages, etc.

  • Messages design and delivery on different communication channels, including email delivery optimization for multiple devices through testing and responsive design strategies.

  • Operational reports generation to track the impact of your campaigns and pilot your solution, and dynamic reporting capabilities to create your own reports.

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Key steps to create and orchestrate a marketing campaign with Adobe Campaign are:

  • Preparing - This initial phase allows the user to formalize the need, intention, and objective of the campaign: creating the marketing plan, identifying the target, defining the content and creation mode, expected results, and people involved.

  • Targeting - The targeting phase allows the user to define the data collection mode, their structure, their segmentation, audiences, seeds and tests, filtering conditions to design, etc. During this phase, you can also set up subscription/unsubscription methods. See About profiles and audiences.

  • Designing content - This phase involves creating the delivery/ies, selecting the communication channel, setting up the approval mode. You can also design online pages to acquire or update profiles, and grow your database. See About content designing.

  • Testing and sending - The execution phase allows the user to carry out the various validation steps (content, target) particularly via preview screens and by sending a proof to the approvers, before sending. See About testing and sending.

  • Monitoring and reporting - Once the campaign has been executed and the different messages have been sent, this stage allows the user to collect the different statuses of the sends, and the tracking and monitoring information. The campaign and delivery reports are generated to track the impact of the campaign and the recipients' activities. See About reporting.

  • Automating - During this stage, additional factors such as the import/export mechanism implementation methods, the data management and update modes, personalization data identification, etc. are defined. See About workflows and data management.

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