Learner App for mobiles and tablets

  1. Captivate Prime User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Captivate Prime
    4. Captivate Prime compliance to GDPR
    5. Accessibility in Captivate Prime
    6. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Captivate Prime
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Create course modules, instances, and learning programs
    4. Captivate Prime Content Catalog
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Captivate Prime orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Peer accounts
    15. Create and modify skills and levels
    16. AI-based recommendation of courses
    17. Gamification
    18. Customize learner homepage
    19. Badges
    20. Color themes
    21. Learner transcripts
    22. Waitlist & attendance management
    23. Fluidic player
    24. Announcements
    25. Email templates
    26. Adobe Connect integration
    27. Settings
    28. Notifications
    29. iPad & Android tablet users
    30. Getting started as Administrator
    31. Purge users
    32. Tags
    33. Captivate Prime integration with Slack
    34. Captivate Prime Content Catalog
    35. Custom roles
    36. Catalog labels
    37. xAPI in Captivate Prime
    38. Monitoring and moderating Social Learning as an admin
    39. Enable full control of shared catalog
    40. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Captivate Prime Connectors
    3. Integrate Captivate Prime with AEM
    4. Install Salesforce package in Captivate Prime
    5. Application developer manual
    6. Captivate Prime App for Salesforce
    7. Settings
    8. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Captivate Prime
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Captivate Prime app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Captivate Prime
    19. Adobe Captivate Prime desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Captivate Prime desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Captivate Prime
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Captivate Prime
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Captivate Prime app issues
    14. Users get auto deleted in Captivate Prime
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Captivate Prime
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Captivate Prime

Read this article to know how to download Captivate Prime Learner app for smartphones and tablets. Learn how to consume courses using your mobile or tablet.


Captivate Prime app for learners is available for both Android phone users and iPhone users. Go to either Google Play Store (Android OS) or iTunes (macOS), and download the Captivate Prime app.

After you download and install this app, log in to the app using your learner credentials. When you open the Captivate Prime mobile app, the following screen is displayed by default.

Captivate Prime App home page on Phone
Captivate Prime App home page on Phone

Home page

For all accounts that have the option Immersive Layout enabled, there is a brand-new home page to support the Immersive Layout configuration. The home page is organized as a list of cards for the following:

My learning List
My Learning List

Recommended based on your area of interest
Recommended based on your area of interest


Levels and leaderboard
Levels and leaderboard

Social feed
Social feed

Feedback rating

Captivate Prime prompts the learner to provide feedback about their experience with the Mobile App. This feedback appears once in a month and gives enough time interval for users to experience the app and then provide the feedback.

Feedback rating
Feedback rating

Feedback comment
Feedback comment

For existing users, they should see the feedback popup once they close the Player for the first time after updating the app to latest version.

Note that the feedback collection is anonymous and appears only for users who’ve enabled the option Share Usage Data via a configuration in App settings.

Download badge

Learners can download their badges in PDF and Image format. In the User profile section, scroll down, and click any link to download a badge. The downloaded badge is saved in the default device folder. The app allows you to open the folder or the file immediately after the download completes.  

Download badge
Download badge

Mobile web responsive layout

A completely responsive mobile web experience that ensures that learners use their devices to consume training even if they haven’t installed the mobile app.

When you first sign into the learner app via the browser on your device, the learner app shows up in the form of a mobile-friendly, responsive layout.


The mobile web responsive UI support is only available when an account is configured for immersive layout only. The responsive UI is not available for classic layout.

Home page

Home page
Home page

View options

View options
View options

Start course

Start a course
Start a course

My Learning List

My learning List
My learning List

View catalog

View catalog
View catalog

Apply filters

Apply filters
Apply filters

Recommendations based on interest

My learning List
My learning List

View notifications

View notifications
View notifications

Share url

Share url
Share url

Unsupported features in mobile immersive experience

The following workflows appear in the classic experience for a learner:

  • Multi-Attempt
  • Flexi LP
  • File Upload scenarios
  • Providing L1 Feedback

Other app features that are not supported are:

  • Social App: A learner is redirected to Classic experience if he/she clicks on Social widget on Home page
  • Profile Settings/Edit Profile
  • View Badge/Skills
  • Leaderboard: A learner is redirected to Classic experience if he clicks on Leaderboard widget on Home page
  • Downloading Job Aids.
  • Filter options in Search.

Enable learners to download Job Aid

In the mobile immersive mode, a learner can download a Job Aid. Tap Settings and then tap Catalogs. Download a Job Aid from the list that appears.

Download a Job Aid
Download a Job Aid

Enable learners to download Learner Transcript

In the mobile immersive mode, a learner can download the Learner Transcripts.

Settings menu
Settings menu

Download Learner Transcripts
Download Learner Transcripts

View badges and skills

Viewing badges, skills, and gamification points

The default screen displays your recently achieved badges, skills, and gamification points just below your profile info. If you are using a phone, the recently achieved badges are displayed. Swipe right to see more information.

My Pending Learnings

By default, the screen displays the courses that you are enrolled in. The donut chart displays the learning overdue, learnings nearing deadline, and learnings on track.

Tap a course to view the details of the course, your completio n da te (if applicable). You can either Continue or Revisit the course from this screen, depending on your completion status.

View pending learnings
View pending learnings

Viewing catalogs

Tap the icon next to the book icon at the bottom of the screen. You can immediately view the catalog with all the associated learning objects. You can choose to view them in grid layout or choose the detailed view. Select recommendations to see course recommendations based on your learning history.

View catalogs

Sort and filter learning objects

Sorting and filtering

Click the sort icon at the upper right corner of the courses or catalog screen to sort the learning objects alphabetically (ascending or descending), or by published date. You can also filter the learning objects by type, completion status, skills, or by tags. Tap and select the filter and tap Apply to apply the filter.

Using the Search functionality

At the top right of your phone screen, you can see a search icon. Tap that icon to search for learning objects by course metadata, unique Id, skills, and so on.

Managing profile, settings, and notification

Tap   menu at the top left corner of the screen to view your profile, notifications as well as account settings. 

This menu also allows you to scan the QR code for marking attendance for courses.

All you need to do is, tap the Scan QR Code option and scan the code.

Offline consumption of courses

When you consume downloaded courses while you are online, Prime will access the downloaded course instead of making server calls.

Scan QR code to enroll

You can scan a QR code and enroll for a course. After the learning Administrator generates a QR code, you can scan the QR code from the app and get enrolled in a course.

  1. To scan the QR code, tap  on the top-left corner of the screen.
  2. Tap Scan QR Code.

The scan QR feature allows a learner to perform one of the actions mentioned below depending on the QR code generated by the learning administrator:

  • Enrollment: This allows the learner to enroll to a course by scanning the QR code.
  • Completion: This allows the learner to mark the course as completed by scanning the QR code.
  • Enrollment and Completion: This allows the learner to enroll and mark completion at the same time by scanning the QR code.
  • Mark Attendance: This allows the learner to mark attendance for a particular session by scanning the QR code.

Renaming Learning Objects

Administrators can rename Learning Objects terminology. To rename, see Renaming Learning Objects.

Social learning

In this update, the following features are not supported. You cannot:
  • Create or follow a board.
  • Copy a URL to a post.
  • Add post as story or add  as post as favorite or pin to top.
  • View a social leaderboard.

Social learning is a platform in the Captivate Prime mobile app, which engages users to share ideas and meaningful insights in an informal environment. It is a methodology that supplements the idea of traditional learning. 

Social learning allows users to use the expertise around them to get correct and concise information. Learners can quickly apply that information to complete a task and achieve a goal.

Using the mobile app, users can interact with one another by sharing content and get validation for the shared content.

On this platform, the different type of content that can be shared are video, audio, screenshot, text, question, and poll. Users can also share their online learnings with their peers.


This feature is only available on the device app once the Admin enables Social Learning for the account.

Launch social learning on the app

Upon launching the app, tap the Social icon.

Social icon
Social icon

Create a post in a board

Like any other social platform, in the Captivate Prime mobile app, you can create a post in a board, so that all learners who are part of the same board can view your post, comment, and upload a file along with the comment.

To create a post, tap the () icon on the bottom-right of the screen. 

The following screen appears.

Add post
Add post

Write a post or paste any URL.

Take a picture with your mobile camera and upload it with your post.

Record a video with your mobile camera.


Record audio with your mobile.

Upload any document or file in the board.


Ask a question.


Create a poll with your post.

Supported content format

Content type



wmv, f4v, asf, 3gp, 3g2, avi, mov, h264, m4v, mp4, MPEG, mpg


mp3, amr, m4a, wav, wma, aac

Static Files

PDF, ppt, pptx, doc, docx, xls, xlsx


jpg, jpeg, png, bmp, gif

After creating a post, choose the board where you want to upload the post. Tap Select Board and search for the required board.

After you’ve created a post, tap Post and post your comment for other learners to view your post.


In the mobile app, you cannot create a board. To create a board, you must log in to the web app as a learner. For more information on creating a board, see Social learning in Captivate Prime.

Actions that can be performed on a post

  • Comment on a post and based on the permission, view post in a board.
  • Edit or delete comments in a board.
  • Edit or delete a post based on permissions.
  • Report an abuse of a post if it violates their privacy, or its content is inappropriate. Once a post is reported, a notification is sent to the board administrator and moderators for further actions.
  • Like   or dislike    a post.
  • Like   or dislike  a comment.

Create a post in other boards

You can create a post in other boards as well.

Tap All Boards and you can view the activities in the board performed by other learners.

All boards
All boards

Navigate to the required board and post your comment.

Share media in a board

Share media

Share pictures, documents, or audio or videos files to any board, so that other board members can view your post and start an interaction. To share any media,

1. Open the media that you want to share.

2. Tap the share button and choose Captivate Prime.

3. Choose the board in which you want to share the media.

4. Tap Post.

You can also post any content from an external app, for example, you can share a comment from Reddit or Quora.

Upload assets in external certificate as proof of completion

Follow the steps below:

  1. Log in to the device app using your learner credentials.

  2. Search for the certificate that the author had created.

  3. From the list of external certificates, choose the required certificate, and enrol for the certificate.      

  4. Tap Proof of Completion and upload a file, for example, a pdf or an image.

    Submit proof of completion
    Submit proof of completion

    Upload a file
    Upload a file

  5. After uploading a file, tab Submit. A confirmation message appears.

Uploading a file

  1. After you upload a file, tap Submit.


    You can upload only one file as proof of completion. When you try to upload multiple files, the following message displays:

    The changes you made will be lost. Do you wish to Continue?

  2. The status changes to Pending Approval, displayed in an orange color.


    You cannot view or download the uploaded file on the mobile app.

After the Manager approves the submission, the status changes to Approved, colored in green.

If the Manager rejects the submission, the status changes to Rejected, colored in red.

Status- Pending approval
Status- Pending approval

Status: Approved
Status: Approved

Status: Rejected
Status: Rejected

Take courses from LinkedIn Learning

Captivate Prime already supports LinkedIn Learning courses within the learning platform. Now learners can take up such LinkedIn Learning courses within the Captivate Prime mobile app. In the device app, search for a course, and then start the course.

If you have the LinkedIn app already installed, the course will open in the app, or else the course will open in the default browser, where you must log in using your LinkedIn credentials. 

If you are taking the course via the LinkedIn app, your progress will not be tracked inside Captivate Prime. Hence, it’s recommended that the course is launched in the browser instead of the LinkedIn Learning app. 

Note: You can only take the courses if you have an active internet connection.

Step 1: Start the course
Step 1: Start the course

Step 2: Enroll in the course
Step 2: Enroll in the course

Step 3: Sign in with your LinkedIn credentials
Step 3: Sign into LinkedIn


Learning time spent in LinkedIn Learning courses is communicated by the LinkedIn content/LinkedIn platform to Captivate Prime learning platform.

In case LinkedIn learning does not send the learning time, it cannot be recorded by our learning platform. In such case, learning time spent displayed by Captivate Prime is zero.

Submit file for classroom and activity modules

As a learner, you can submit files as proof of course completion to your instructor. The instructor can then approve or reject your submission, based on the contents of the file.

After the learner starts a course, the learner can see the status File Submission as pending along with the link to upload file, on the screen, as shown in the screenshot below.

Pending approval
Pending file upload

To upload the file, click Upload File.

Upload any file and click the Submit button.

Upload file for submission
Upload file for submission

Pending file approval
Pending file approval

Supported file types for upload

Content type



wmv, f4v, asf, 3gp, 3g2, avi, mov, h264, m4v, mp4, MPEG, mpg


mp3, amr, m4a, wav, wma, aac

Static Files

PDF, ppt, pptx, doc, docx, xls, xlsx


jpg, jpeg, png, bmp, gif

Approval or rejection of submission

After you upload the file, the status changes to Pending Approval. The instructor then views the list of pending submissions and approves or rejects the submission via the Instructor web app.

When the instructor approves the submission, the status on the Learner mobile app changes to Approved.

Submission is approved

When the instructor rejects the submission, the status on the Learner mobile app changes to Rejected

Submission is rejected

To submit the file again, click the link Upload File.

Adobe logo

Sign in to your account