Microsoft Windows 7, Windows 8, Windows 8.1, or Windows 10.1.


macOS X 10.10

Browser specifications

  • Google Chrome version 43 and above.
  • Internet Explorer version 11 and above 
  • Safari version 10 and above.
  • Learner app is now supported on Firefox 57

Minimum screen resolution for desktop

 1366x768 pixels

Device specifications for mobile

  • iOS: iOS 10 and above.
  • Android: Version 7 and above.


Captivate Prime is supported only through application on mobile devices.

Number of users

Captivate Prime supports importing upto one million (1,000,000) users in the system.

Maximum content size

The maximum file size that can be uploaded is 600 MB.


If the size of the user.csv file exceeds 100 MB, importing this file may cause the browser to behave unexpectedly. The issue occurs because the browser runs out of memory.

We recommend importing large size user.csv files using the automated Box/Exavault workflow. To know more, see Migrating files

Supported content formats

Module Upload

Content type Extensions
Documents "pdf", "docx", "doc", "xls", "xlsx"
PowerPoint presentations "pptx", "ppt"
Videos "mp4", "wmv", "3gp", "3g2", "3gp2", "asf", "avi", "f4v", "h264", "mpe", "mpeg", "mpg", "mpg2", "m4v", "mov", "wmv"
SCORM 1.2 "zip"
SCORM 2004 "zip"
CAPI "zip"
AICC "zip"
Audio "mp3", "wav", "aac", "m4a", "wma", "vorbis", "pcm", "eac3", "amr", "ac3"
Badges "png", "jpg”, "jpeg", "gif"
User Profile Pic "png", "jpg”, "jpeg", "gif"
Company Logo "png", "jpg”, "jpeg", "bmp", "gif"
Certifications upload  "png", "jpg”, "jpeg", "pdf", "doc", "docx", "gif"
Resources /course attachments  All file formats

Height and width specification for uploading elements

Elements Size
Badge on the Learner Achievements board 40x40 pixels
Expanded badge in the Learner application 90x90 pixels
User profile pic on Learner Achievements 100x100 pixels
User profile pic on Sign-out dropdown 42x42 pixels
Company Logo on header 45 pixels in height, width is calculated accordingly.
Company Logo on Prime Home Page 100 pixels in height, width is calculated accordingly.

Network requirements

Ensure that the following third-party domains are whitelisted if you are on any network that has restrictions.


Specific extended cases

Feature Services Used
FTP Connector
Lynda Connector
Harvard ManageMentor Connector
GetAbstracts Connector  
Box Connector Box Zones located in Frankfurt
Mini Orange Connector Mini Orange
Workday Connector Workday
Blue Jeans Connector
Blue Jeans

Technical overview