User Guide Cancel

New features summary

  1. Captivate Prime User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Captivate Prime
    4. Captivate Prime compliance to GDPR
    5. Accessibility in Captivate Prime
    6. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Captivate Prime
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Captivate Prime Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Captivate Prime orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Peer accounts
    16. Create and modify skills and levels
    17. AI-based recommendation of courses
    18. Gamification
    19. Customize learner homepage
    20. Badges
    21. Color themes
    22. Learner transcripts
    23. Waitlist & attendance management
    24. Fluidic player
    25. Announcements
    26. Email templates
    27. Adobe Connect integration
    28. Settings
    29. Notifications
    30. iPad & Android tablet users
    31. Getting started as Administrator
    32. Purge users
    33. Tags
    34. Captivate Prime integration with Slack
    35. Captivate Prime Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Captivate Prime
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Captivate Prime Connectors
    3. Integrate Captivate Prime with AEM
    4. Install Salesforce package in Captivate Prime
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Captivate Prime App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Captivate Prime
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Captivate Prime app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Captivate Prime
    19. Adobe Captivate Prime desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Captivate Prime desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Captivate Prime
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Captivate Prime
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Captivate Prime app issues
    14. Users get auto deleted in Captivate Prime
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Captivate Prime
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Captivate Prime

Learn about the new features and enhancements in Adobe Captivate Prime

What's new in this release





Classroom locations

Administrators can now set up a library of classroom locations. For each Classroom Location, the administrators can set the metadata that includes Location Name, Seat Limit as well as additional information such as the Location URL. Authors and Administrators can then use these pre-configured classroom locations for setting up instructor-led training events (classroom modules).

For more information, see Classroom in Adobe Captivate Prime.


In this release, Adobe Captivate Prime introduces a new gamification task that encourages users to access the learning platform consistently and engage in the learning activities. To support this task, the Administrator can now setup a new rule that awards points if the learner carries out learning activities for 1, 2, 3, or 4 days in a week, month, or quarter.

For more information, see Gamification.

Microsoft Teams connector

Microsoft® Teams® is a persistent chat-based collaboration platform that supports document sharing, online meetings, and other features for business communications.

Adobe Captivate Prime uses a virtual classroom connector that can be used to integrate Microsoft Teams meetings into Captivate Prime.

Microsoft Teams connector connects the Captivate Prime and Microsoft Teams systems to enable automatic data synchronization.

For more information, see Install Microsoft Teams connector.

Player TOC changes

Performance improvements

This release of Adobe Captivate Prime introduces significant performance enhancements for the fluidic player table of contents (TOC). Some of the changes include faster rendering of content, displaying course completion information in the TOC after the player is closed, displaying a tick mark in TOC after a module or course is completed, better support for the content types, such as PDF, video, and audio formats, and so on.

Player TOC
Player TOC

Accessibility improvements

We have made several accessibility enhancements to the fluidic player TOC. Few of these changes include support for better color and sharp contrast, as well as more prominent TOC labels.

Search and sort modules

When an instructor has multiple sessions or submissions, searching for and sorting through these sessions and submissions can become difficult and tedious. With this release, the modules, and sessions available on the instructor page are now searchable using the name of a course, session, or module. Captivate Prime now provides a search field that is available for all the upcoming sessions, past sessions, and review activities including checklists and submissions.

To search for a particular session or module name, follow the steps below:

  1. In the Instructor app (UI for Instructor role), search for the upcoming and past sessions. You can view the list of instances for the selected page.
  2. Enter the session or module name in the search field available at the upper-right corner.
  3. Locate the learning object from the search results.

Note: The search results show not only the courses or modules assigned to the instructor, but all the courses or modules that match the search criteria. Select the course or module to which you are assigned.

To reset the search filter, you can use the Clear link available next to the course or module name.

Reset search filter
Reset search filter

Set default Social Learning view for Learners

Previously, although only Administrators were permitted to enable and configure the Social Learning settings for a Learner, the post view was the only default option for viewing the social learning forum.

With this release, the Administrators can now change the default Social Learning view as per the preferences. The default post view can now be changed by utilizing the Social Learning dashboard view setting. The setting enables the Administrator to set the Learners’ default Social Learning view to either post view or board view.

Follow these steps to change the default Social Learning view for Learners

  1. In the Admin app, click Social Learning under MANAGE in the left pane.
  2. In the Settings tab, click Edit for Social Learning view. You can see that by default, the system selects Post View.
  3. Select one of these options to set your preferred default Social Learning view
    1. Post View — Displays all individual posts from all Discussion boards.
    2. Board View — Displays all Discussion boards.
  4. Click Save to save the changes.

Note: Although the Administrators can alter the Social Learning view, the selected default view preference remains in effect only until a Learner changes it. A Learner can change the view type overriding the default view setting (that is configured by the Administrator) by using the Social Learning page. However, the Social Learning view reverts to the default view type configured by the Administrator when you perform page-refresh or navigate away.

Set default My Learning and Catalog view for Learners

For every Learner, by default, the Learning objects appear using the grid view. Previously, in the absence of a configurable setting, the Administrators could not change the default viewing preference for the learners to list view.

With this release, an Administrator can now set the Learners’ default view type (for My Learning and Catalog pages) to list view. The objects such as available courses, learning paths, and certifications can now appear in a list view layout by default. The Administrator can now use the newly added setting to set the default view type for the Learners to either grid or list view.

Follow these steps to change the default view for Learners:

  1. In the Admin app, click Settings under CONFIGURE in the left pane.
  2. Click General under BASICS to access the General settings page.
  3. Select the List view option alongside Default view (Learner role) to change the Learners’ default view from Grid to List. If you clear List view option, the system sets the Learners’ default view back to Grid.
  4. After you select (or clear) the List view option, the system displays the following confirmation message.

After selecting List view, when a learner signs into the Learner app, by default, My Learning and Catalog pages appear using list view.

Note: Although Administrators can alter the Learners’ view, the selected default view preference remains in effect only until a Learner changes it. A Learner can override the default view preference for the My Learning and Catalog pages (that is configured by the Administrator) by switching between the Grid and List views.

Mobile immersive web changes

Social Learning

Social Learning now supports the mobile immersive web experiences.

Mobile immersive on web
Mobile immersive on web

API changes

Download all badges

GET jobs/

This is an admin API, using which the administrator can download a badge in the PDF format for a user or training.

Download all badges by training id

   "data”: {
      "attributes”: {
         "description":"description of your choice",
         "payload”: {
            "trainingId":"course: XXXX"

There is pagination when downloading badges by training id. The maximum limit per page is 1000.

Download all badges by userid

   "data”: {
      "attributes”: {
         "description":"description of your choice",
         "payload”: {

There is no pagination when downloading badges via userid.

GET learningObjects for classroom management

This release features a change in the resource model. The relationships object has a new field named “room.” This change is only applicable to a classroom module.

Gamification API

The API includes the capability for awarding points for the external events.

POST /users/externalGamificationPoint

Request Body:

 	"userId": userId in the account
        "eventTime": Time in "2020-01-01T18:30:00.000Z" format
        "points": points earned; it should be < 100000
        "source":  Source where these points are achieved (String limited to 128 chars)

Mark a board as favorite

If you want to mark a board as favorite, provide the board id.

POST /boards/{id}/favorite

Report a board

If you want to report a board, provide the board id.

POST /boards/{id}/reportAbuse

Remove a board from favorites

If you want to remove a board from favorites, provide the board id.

DELETE   /boards/{id}/favorite

Board API changes

The field isFavorite is added in the model.

Calendar API

GET /users/{id}/calendar

The following fields are added to the payload:

  1. courseInstanceName
  2. courseName
  3. enrolledToCourseInstance
  4. "instructorNames": ["string"]

Note: The enrolled and enrolledToCourseInstance fields are added to determine if a learner is enrolled to the course and if the learner is enrolled to the course instance in a calendar model.

filter. allSession is added in the query parameter to get all the sessions related to all instances and all sessions in a course.

The following fields are added in the relationship:

  1. instructors
  2. Room

What's changed in this release

Workday enhancements

Here are the changes in this release:

  • Workday® supports a wide range of attributes to add data. Different organizations use these attributes differently. Therefore, exposing these attributes and allowing the Administrators to map them with Captivate Prime would have increased product complexity and affected usability. If you want to map any attribute that is not listed in Captivate Prime, contact your CSAM with the details. The CSAM Support team of Captivate Prime will investigate the requirement and help you based on the technical feasibility.
  • We have added a checkbox Exclude Contingent Workers. When you select this checkbox, the system does not import any temp workers available under a manager.

Calendar widget enhancements

In the previous releases of Captivate Prime, the Calendar widget consisted of the name and state of a course. Starting this release, the Calendar widget displays the session name, course name, course type, and the session time.

Calendar widget
Calendar widget

The calendar widget now displays the session name first (with higher prominence) followed by the course name and other details.

Earlier the widget showed only one session from the entire course. The widget is now enhanced to show all the sessions from all the instances available in the course. This provides complete information for all sessions available in the course that enables the learner to enroll in any instance that they want.

When the calendar widget loads the next month, a loader icon now appears when the data is being fetched.

Content language options

In this update, we added support for the following content languages:

  • Serbian
  • Slovenian
  • Slovak

Express interest

On the Content Marketplace page, the Express Interest button will now be disabled to prevent learners from expressing interest for a playlist/entire catalog for which they have already expressed interest.

Language support in email templates

In this release of Captivate Prime, we’ve added support for Hungarian and Finnish languages in email templates.

Classroom enhancement API changes

GET /users/{id}/calendar

The following fields are added to the payload:

  1. courseInstanceName
  2. courseName
  3. enrolledToCourseInstance
  4. "instructorNames": ["string"]

Note: The enrolled and enrolledToCourseInstance fields are added to determine if a learner is enrolled in the course and if the learner is enrolled in the course instance in a calendar model.

filter.allSession is added in the query parameter to get all the sessions related to all instances and all sessions in a course.

 The following fields are added in relationship:

  1. instructors
  2. room

The resources model corresponding to classroom module appears in the relationship.

Deprecated features in this release

In this release, the ‘learningObject’ in relationship of learningObjectSkill model has been deprecated. We have added a new key, "learningObjectId" in the attribute section of learningObjectSkill model to fetch the same information. The value corresponding to this key will be the id of learningObject. This change will affect the following LO types:

  • Course 
  • LearningPath (API terminology: learningProgram)
  • Jobaid

The deprecated data will be completely removed from the response as a part of our next release. This will take place after 3 months (anytime after 30th April 2022). Make the required changes to your implementation to fetch the data according to the the new design.

Here is a sample LO skill model:

      "id": "course:5627858_51096" 
      "type": "learningObjectSkill", 
      "attributes": { 
        "credits": 19.7 
        "learningObjectId": "course:5627858" << new attribute added.  
      "relationships": { 
        "learningObject": { 
          "data": { 
            "id": "course:5627858", 
            "type": "learningObject" 
        "skillLevel": { 
          "data": { 
            "id": "51096_1", 
            "type": "skillLevel" 

We plan to change the ID format of learningObjectResourceGrade. The id format for the learningObjectResourceGrade model currently follows the following format:

  • course:courseid_instanceid_moduleid_version_uuid1_uuid2

Once changed, the format will be:

  • course:courseid_instanceid_moduleid_version_uuid

Thus, only one uuid will be used to construct the learningObjectResourceGrade’s id.

In general, Captivate Prime recommends to not interpret the ID of any model.

Note: This change will come into effect as a part of our next release (any time after 30 April 2022). In case you are using this format in any way, make the required changes. 

Release Notes

For information regarding current and previous releases of Captivate Prime web app and device app, see the Release notes.

Bug fixes

To see the bugs that are fixed in this update, refer to the Bugs fixed list.

System Requirements

Previous releases of Captivate Prime

Have a question or an idea?

Ask the community

If you have a question to ask or an idea to share, come and participate in the Adobe Captivate Prime Community. We would love to hear from you and address your queries.

Adobe logo

Sign in to your account

[Feedback V2 Badge]