Need Support for Campaign? You are at the right place!

Get support using our FAQs, best practices, online resources and support portal. You can also join Campaign communit,  ask the experts or log an issue.

Select your version

Campaign Classic Support options

features

Common issues and best practices

Click here for self-help topics


upgrades

Campaign self-service for Admin

Click here to access Control Panel help


database_icon

Campaign Classic Documentation

Click here to access Help Center


support

Ask the experts or Log an issue

Click here to request for help


FAQ and Common issues

Control Panel

What is Control Panel?
The Control Panel helps you increase efficiency in your work as a product admin of Campaign Classic, by allowing you to manage settings and track usages for each of your instances.
Click here for more information.

How to access Control Panel?
The Control Panel is available directly from Adobe Experience Cloud. It is accessible to Admin users only. Click here for more information.

Control Panel FAQ
Click here to access Campaign Control Panel FAQ.

SFTP management
In the Control Panel, you can interact with all SFTP servers that are connected to Campaign instances that you have access to. You can monitor their storage capacity, manage IP addresses on the allow list, and public SSH keys. Click here for more information.

Subdomains and certificates
You can monitor your subdomains and their certificates. Learn more:
- Subdomain branding
- Set up a new subdomain
- Monitor SSL certificates

Instance settings

Learn how to manage your Campaign Classic instances settings in the Control Panel. Learn more:

- IP on the allow list
- URL permissions
- Instance details

Request for help

Help

The new ticketing system has been launched though Adobe Admin Console. The new system requires new individual accounts for each user, with correct permissions. If you find that you can’t log in with your Adobe ID, request access via the Experience League, and the Customer Care team will get you set up as soon as possible. Learn more.


Ask the experts!

Join Campaign Classic Community: search for answers in existing question or ask your question to the community. 
Join the conversation.

NEW!  Access Campaign Download Center

As of June 2020, the Experience Cloud solution Software Distribution replaces the legacy Neolane Download Center and provides a more efficient experience to find and download your software, packages and tools. 

Click here to access the Experience Cloud Software Distribution.
Learn more about the new Download Center in this page.

NEW! Create a ticket or start a chat

Creating a case allows you to contact the Adobe Customer Support Team about any issues that you face with your Adobe products.

To help resolve or troubleshoot your issues, the Adobe Admin Console will allow you to chat with Adobe Customer Support.

To log an issue or start a chat session in that new system, connect to Adobe Admin Console.

Follow the detailled procedure described in this page.

Campaign Standard Support options

FAQ

Common issues and best practices

Click here for self-help topics


upgrades

Campaign self-service for Admin

Click here to access Control Panel help


database_icon

Campaign Standard Documentation

Click here to access Help Center


support

Ask the experts or Log an issue

Click here to request for help


Common issues and best practices

Control Panel

What is Control Panel?
The Control Panel helps you increase efficiency in your work as a product admin of Campaign Standard, by allowing you to manage settings and track usages for each of your instances.
Click here for more information.

How to access Control Panel?
The Control Panel is available directly from Adobe Experience Cloud. It is accessible to Admin users only. Click here for more information.

Control Panel FAQ
Click here to access Campaign Control Panel FAQ.

SFTP management
In the Control Panel, you can interact with all SFTP servers that are connected to Campaign instances that you have access to. You can monitor their storage capacity, manage IP addresses on the allow list, and public SSH keys. Click here for more information.

Subdomains and certificates
You can monitor your subdomains and their certificates. Learn more:
- Subdomain branding
- Set up a new subdomain
- Monitor SSL certificates

Request for help

Help

The new ticketing system has been though Adobe Admin Console. The new system requires new individual accounts for each user, with correct permissions. If you find that you can’t log in with your Adobe ID, request access via the Experience League, and the Customer Care team will get you set up as soon as possible. Learn more.


Ask the experts!

Join Campaign Classic Community: search for answers in existing question or ask your question to the community. 
Join the conversation.

NEW! Create a ticket or start a chat

Creating a case allows you to contact the Adobe Customer Support Team about any issues that you face with your Adobe products.

To help resolve or troubleshoot your issues, the Adobe Admin Console will allow you to chat with Adobe Customer Support.

To log an issue or start a chat session in that new system, connect to Adobe Admin Console.

Follow the detailled procedure described in this page.