The Control Panel lets you manage the subdomains that you delegated to Adobe Campaign. You can view your subdomains, as well as request renewal of their certificates. More actions will be available from this card with upcoming releases.
More details on subdomain delegation is available here.
For more information on the Control Panel itself, refer to the dedicated documentation.
Adobe Campaign recommends that you secure the subdomains that host your landing pages, especially those that are gathering sensitive information of your customers.
SSL (Secure Socket Layer) encryption ensures that the subdomains that you delegated to Adobe are secure. When your customer fills out a web form or visits a landing page hosted by Adobe Campaign, by default the information is sent over non-secure protocol (HTTP). To ensure additional security, secure sent information with a HTTPS protocol. For example, your "http://info.mywebsite.com/" subdomain address will now be "https://info.mywebsite.com/".
SSL certificates are not installed on the delegated subdomains themselves. They are installed on associated subdomains, mainly those that host landing pages, resource pages and others.
SSL certificates are provided for a specific period of time (1 year, 60 days, etc.). Once a certificate expires, you may experience issues when accessing the landing pages or using resources from the subdomain. To prevent this, the Control Panel allows you to monitor your subdomains' SSL certificates, as well as initiate their renewal process.
The Subdomains and Certificates card allows you to see which ones of your subdomains and associated subdomains hosting your landing pages and resources with SSL certificates installed on them. You can also easily see which subdomains have expiring certificates so that you can anticipate their expiration.
If a certificate is about to expire, you can then initiate a Customer Care request with all required information to renew the certificate and ensure proper functioning of your instance.
Adobe recommends that you renew an SSL certificate of the associated subdomains when it is close to the expiration date. Certificate renewal can take a few days depending on your organization, we recommend that you allocate appropriate time for this process.
The list of subdomains for each of your instances is accessible directly when selecting the Subdomains & Certificates card.
Subdomains are arranged by the closest expiration date of the SSL certificate, with visual information on the expiration, in days:
- Green: the subdomain has not certificate expiring within the next 60 days.
- Orange: one or more subdomains has a certificate that will expire within the next 60 days.
- Red: one or more subdomains has a certificate that will expire within the next 30 days.
The list of all related subdomains will be displayed on their certificates. It typically includes subdomains of landing pages, resource pages, etc.
Control Panel does not automatically manage certificate renewal. It only allows you to initiate the renewal process by preparing the request to be sent to Adobe Campaign Customer Care.
The SSL certificate renewal process includes 3 steps:
- Generation of the Certificate Signing Request (CSR)
Adobe Customer Care generates a CSR for you, upon the request made via the Customer Care portal. You will need to provide some information required to generate the CSR (such as Common Name, Organization Name and address, etc.). In the Control Panel, you can see the list of the required items when initiating the renewal process. For more on this, refer to the section below.
- Purchase of the SSL certificate
Once the Customer Care generates the CSR, you can download it and purchase the SSL certificate with it from the Certificate Authority that your company approves.
- Installation of the SSL certificate
Once you purchase the SSL certificate, you need to provide it to the Adobe Customer Care. The Certificate will be installed, and you will see the updated expiration dates of the certificates in the Control Panel.
A form displays, with all the details required to renew your SSL certificate.
Make sure you fill in the requested information fully and accurately (contact your internal team, Security and IT teams if necessary). Otherwise, a Certificate Signing Request cannot be generated, and you will not be able to renew the certificate.
- IMS Org: ID of your Organization.
- Instance: URL of the Campaign instance that is associated with the subdomain.
- Common name: this is typically a tracking subdomain URL, associated with the subdomain with the expiring certificate.
- Subdomains: subdomains that are linked to the subdomain with an expiring certificate.
If you want to apply a single SSL certificate to other subdomains, you can add them to this list. In that case, make sure that those subdomains are associated with the same IMS Org and Instance URL.
The IMS Org and Instance fields are filled in automatically by the Control Panel and should not be modified.
Once the form is completed, click the Copy Details button to save the information to your Clipboard.
If you do not clear your browser history, the information you entered will be saved, enabling you to use it to renew the certificate later on.
Sign in, then create a new Support ticket with the "SSL certificate CSR request" subject.
Paste all information copied previously into the body of the ticket, then click Submit.
If you do not have privileges to file support cases for your organization, please pass all information that you have copied to the Clipboard to your Support Contact and ask them to open a new Customer Care ticket for you.