Issue

When I try to upload a vignette, I get the following error in the job logs:

"Error processing 'Company/UnsupportedFiles/products/Cushions/Wicker/wicker-sofa2.vnt' as Image Rendering file.
object[unmasked]:mask not cropped to view."

Solution

When this issue occurs, there is warning in Image Authoring (IA) on the Unmasked Property Window that hasn't been addressed. You can resolve it by following these steps:

  1. Open the VNT file in IA.
  2. On the Object Page, click Unmasked. The Unmasked Property tab has a Warnings tab. Click the Warnings tab to see the error.
  3. Go to the Mask page.
  4. Click Resync.
  5. Click Save.

注意:

Scene7 SPS keeps rejecting this file for upload until the error is resolved.

本产品经 Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License 许可  Twitter™ 与 Facebook 中的内容不在 Creative Commons 的条款约束之下。

法律声明   |   在线隐私策略