In cases where the PDFg service manager fails to start after installation. Installing an Add-on installer resolves the issue often.

Follow the steps below to install:

  1. Firstly, we recommend that you take a backup of your ColdFusion Installer.

  2. Uninstall the Add-on services from Add/Remove Programs panel within the Control Panel.

  3. After the uninstallation is complete, ensure that there are no residual files/folders in \ColdFusion2016\cfusion\jetty\.

  4. Download the Add–on installer for both ColdFusion 11 and ColdFusion (2016 release) from the link, as per your ColdFusion version: https://www.adobe.com/support/coldfusion/downloads.html

  5. Run the installer as an Admin with elevated privileges.

  6. Navigate to the default installation directory for ColdFusion, i.e. \ColdFusion2016\cfusion\jetty\.

  7. Once the installation is complete, please restart ColdFusion services and verify that the PDFg services are working.

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