Welcome to Adobe® Contribute® 6.5. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Contribute 6.5 documentation. 

Minimum system requirements

Install your software

Uninstall your software

Trial software

Electronic licensing

Registration information

Known issues

Customer care

Other resources

Minimum system requirements 


Windows®

  • Intel® Pentium® 4 or AMD Athlon® 64 processor
  • Microsoft® Windows XP with Service Pack 3; or Windows 7
  • 5512MB of RAM
  • 1GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash-based storage devices)
  • 1024x768 display (1280x800 recommended) with 16-bit video card
  • DVD-ROM drive
  • Internet Explorer 7 or 8 or Firefox 13 required for the Contribute web browser plug-in
  • Microsoft Office 2003 or 2007 required for the Microsoft Office plug-in
  • Broadband Internet connection required for online services*

Mac OS 

  • Multicore Intel processor
  • Mac OS X v10.7 or v10.6512MB of RAM
  • 1.4GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume  that uses a case-sensitive file system or on removable flash-based storage devices)
  • 1024x768 display (1280x800 recommended) with 16-bit video card
  • DVD-ROM drive
  • Firefox 13 required for the Contribute web browser plug-in
  • Broadband Internet connection required for online services*

For updates to system requirements, visit www.adobe.com/go/contribute_systemreqs

For CS Live system requirements, visit www.adobe.com/go/cslive_requirements

*This product may allow you to extend its functionality by accessing certain features that are hosted online, including the Adobe CS Live online services ("Online Services").  The Online Services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued or modified in whole or in part without notice.  Use of the Online Services is governed by separate terms of use and by the Online Privacy Policy, and access to some services may require user registration. Some Online Services may be subject to fees and require a subscription.  Fees subject to change.  For more details and to review the terms of use and Online Privacy Policy, visit www.adobe.com

Install your software 


1. Before you install, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.  It is also recommended to temporarily turn off virus protection during the installation process. 

2. You must have administrative privileges or be able to validate as an administrator. 

3. Do one of the following:  

Windows: 

  • Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe Contribute 6.5 folder found at the root level on the DVD and double-click Set-up.exe to start the installation process.

     

  • If you downloaded the software from the web, the installer will self-extract and launch automatically.  If the installer does not launch automatically, open the folder, navigate to the Adobe Contribute 6.5 folder, double-click Set-up.exe, and then follow the on-screen instructions.

Mac: 

  • Insert the DVD in your drive, navigate to the application folder found at the root level on your disk, double-click Install.app, and then follow the on-screen instructions.   

     

  • If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Install.app, and then follow the on-screen instructions.

4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.

5. For additional installation help, go to http://helpx.adobe.com/download-install.html

 

For more detailed information about troubleshooting your installation, go to http://www.adobe.com/support/loganalyzer/.

Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (CD, DVD or the download from the web).  Repair is not an available option. 

Uninstall your software 

  1. Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows. 
  2. Do one of the following: 
    • In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions. 
    • In Windows Vista and Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the on-screen instructions.
    • IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click on the Uninstall alias located in the Application folder.  Select Remove Components, then Authenticate as an Administrator and follow the on-screen instructions.

Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate. 

Trial software 

Entering a serial number 

Enter the serial number for the software you purchased in the serialization screen.  The serialization screen will load the first time you launch the application.

The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language.

Volume licensing 

Volume licensing customers cannot purchase from a trial directly. However, a volume licensing serial number can be used to serialize the applications.Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. To find a reseller in your area, go to  http://partners.adobe.com/resellerfinder/na/reseller.jsp

Electronic licensing

You must accept the license agreement and warranty terms to use this product.  See www.adobe.com/products/eulas for details.  This product may automatically attempt to activate over the Internet. See www.adobe.com/activation for details. 

Registration information

Creating an Adobe ID registers your software.  Please register to get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars. 

Known issues

  • On Mac, sorting of column headings doesn’t work in the My Connection dialog box.
  • Please refer to Adobe Support for late-breaking information and known issues.
  • GB18030 support for Windows XP
  • In order to support the display of all characters of the Chinese standard GB18030 on Windows XP systems, Adobe recommends the installation of the Microsoft GB18030 Support Package. This support package will update an XP system with, among other things, fonts and input- method-editors (IMEs) to correctly support GB18030. The support package is available as a download from the Microsoft website. (#BG061690)

Customer care

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/.  Outside of North America, go to http://www.adobe.com/go/intlsupport/ and click on Change beside the country name in order to select your own area.

Free troubleshooting resources include Adobe’s support knowledgebase, Adobe Support Advisor and more.  We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

Other resources

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