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Common questions | Creative Cloud
- Creative Cloud User Guide
- Introduction to Creative Cloud
- Download, install, set up, and update
- Manage your account
- Creative services
- Collaboration and storage services
- What are cloud documents
- Cloud documents | Common questions
- Create or convert files to cloud documents
- Set up cloud documents to use offline
- Revert to an earlier version of a cloud document
- Share your work for commenting
- Why can't I see my cloud documents offline?
- Creative Cloud Libraries
- Collaborate on Creative Cloud Libraries and folders
- Collaboration FAQ
- Sync your files using cloud storage
- Find how much cloud storage you have
- Set sync options
- Creative Cloud mobile apps
- Enterprise and teams
Find answers to commonly asked questions about Adobe Creative Cloud.
You can learn all about the latest features in Creative Cloud on the overview page. To find out what’s in the latest version of each Creative Cloud desktop app, check out each product’s page on Adobe.com.
No, the desktop apps in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer. So, you don’t need an ongoing Internet connection to use them.
An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license. The desktop apps attempt to validate your software licenses every 30 days.
Annual members can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
The apps are installed and run on your desktop, just like any other desktop application. The first time you download any individual creative apps, you automatically download Creative Cloud for your desktop. You use the Creative Cloud desktop app to access, download, and update any individual creative apps.
Adobe Content Synchronizer is the underlying technology in Creative Cloud that intelligently syncs your assets, fonts, photos, settings, Adobe Stock assets, and more. These items instantly appear in your workflow wherever you need them and in the right format. With Adobe Content Synchronizer, available exclusively in Creative Cloud, everything you need is always at your fingertips as you move from app to app or device to desktop.
Yes, you can share files you create with Creative Cloud apps like any other file through email, FTP, and so on.
Also, Creative Cloud sharing features let you share files with anyone by letting them view files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.
You can manage file-sharing settings on your Creative Cloud Files page.
No, you can continue using your current product version as long as you have an active membership. You have flexibility on when and if you install a new release.
Yes. Your existing Creative Suite product installation is not affected by installing the Creative Cloud product applications. For example, you can install and use the perpetually licensed Photoshop CS6 on the same computer as Photoshop.
If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order.
If you purchase your individual membership from a retailer or an online store, it begins when you enter your redemption code.
If you purchase a team membership through a reseller, your membership begins when you add seats to your account.
You continue to have access to Creative Cloud member free benefits. And, if you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership.
Yes. You can download and install Creative Cloud apps on multiple computers, regardless of the operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously.
With Creative Cloud, you have the option of sharing information with Adobe about how you use the Creative Cloud desktop apps. This information lets us give you a more personalized experience and helps us improve the quality and features of products. This option is turned on by default, and the information is associated with your Creative Cloud account. You can change your preference at any time on your account page.
Yes. You can choose not to share information about using the Creative Cloud desktop apps by setting your preferences on your account page.
You can share the following types of information about how you use the Creative Cloud desktop apps:
- System information, such as operating system, processor, and amount of memory installed.
- Adobe product information, such as version number
- Adobe feature usage information, such as menu options or buttons selected
This information can be used to personalize the application experience, provide feature usage data to the product teams to help improve the product and to communicate with you.
Your content, and information about the content within your files, is not shared with Adobe.
You can find an overview of how Adobe may use information associated with you in the Adobe Privacy Center.
Users will see in-app learning content, which will provide personalized learning content based on how the application is used.
We plan to expand the functionality to other Creative Cloud applications as we learn more about how the personalized learning content is used.
If administrators install applications via Creative Cloud Packager using Enterprise IDs, the ability to share information with Adobe about using Creative Cloud apps is disabled for the members of Creative Cloud for teams, Creative Cloud for enterprise, and Creative Cloud for education. Admins cannot enable it.
However, if administrators let users install Creative Cloud applications via the Creative Cloud for desktop app using an Adobe account, users can share information about how they use the applications. Users can change these preferences at any time by visiting their account page.
The Creative Cloud website is available in English, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. Individual desktop apps and services may not be available in all these languages.
Any subscription canceled in the first 14 days is fully refundable. After 14 days, cancellation policies will apply.
To learn more about canceling a subscription, see Cancel Adobe trial or subscription.
Yes, you can purchase multiple single app membership plans under a single email address, as long as they are for different applications.
No, Creative Cloud versions of the desktop applications are not available as a perpetual license.
Many of the Creative Cloud apps let you export files to the Creative Suite 6 version of that same application. Adobe plans to continue to support the ability to export to CS6 in the applications that already have that capability. New features added to the desktop applications after CS6 may not be supported in the exported file, or by the CS6 application.
The following applications support the ability to export to the CS6 version of the application:
- Animate (earlier called Flash Professional)
- After Effects
Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases. New features added to the above list after CS6 may not be supported in the exported file or by the CS6 application.
Yes. Flash Professional CC is now Animate and is still available in Creative Cloud. Flash Professional was renamed Animate, because it offers first-class support for publishing animations in HTML5 and other platforms in addition to Flash and AIR.
Past releases of Flash Professional dating back to CS6 remain available for Creative Cloud members. You can find them under Previous Versions in the Creative Cloud desktop app.
There are no restrictions on the file types you can store in Creative Cloud.
There are no restrictions on the file types you can share from Creative Cloud.
Your Creative Cloud files are stored on your desktop and the Creative Cloud servers. If you cancel or downgrade your paid membership, you still have access to all the files in the Creative Cloud folder on your computer and via the Creative Cloud website.
Your account will be downgraded to a free membership, which includes 2 GB of storage. If you’re using more than 2 GB of storage, you won't be able to upload new files to the cloud. To upload new files, delete files on the Creative Cloud server until the amount of storage you're using drops below 2 GB.
If you're over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers.
No, you can save your files wherever you choose—on your local hard drive, mounted drives, thumb drives, and so on. However, your Creative Cloud membership comes with cloud storage that you can choose to use for backups, link sharing, folder collaboration, and more. The Creative Cloud for desktop application makes it easy to synchronize your local files with your Creative Cloud storage. So if you choose to sync your files to Creative Cloud, you still retain a local copy of your files.
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