Activate your Creative Cloud membership, upgrade or cancel it, change your credit card, manage apps and services, and more.

Welcome to your Creative Cloud membership! Get started managing your account, payments, and apps. Here’s how.

Activate your membership

There are two ways to activate your Creative Cloud membership for the first time:

Manage your account and payments

To manage the account information for your Adobe ID (for example, change your password or payment information), follow these steps:

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password.

  2. On the Adobe ID page, use the tabs at the top to update your plans and products, change your email and contact information, change your password, or update your profile and communication preferences.

Note:

If you have multiple Adobe IDs, contact us to consolidate your accounts.

For more detailed information and step-by-step instructions, see Manage your Adobe ID account.

Change the country associated with your Adobe ID

To change the country associated with your Adobe ID, see Change the Country associated with your Adobe ID.  

Change your credit card information

Note:

These instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, contact Adobe to change your billing information. For the fastest service, sign in to use premium support options.

To update information about your credit card, follow these steps:

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password.

  2. Choose Plans & Products, if it's not already selected, and click Edit payment details

    Click Edit payment details

    Don't see Edit payment details?

    In countries served by Digital River, Adobe's e-commerce partner, the place to access payment details is slightly different. If you don't see an Edit payment details link under your membership, click Manage plan and then click Edit Payment Info.

    If you haven't added payment information to a membership purchased with a redemption code, you may see Add payment information rather than Edit payment details.

    If you still can't find how to  edit or add your payment information, see Can't change credit card information?

  3. Update credit card information in the pop-up window, and then click Save.

Switch between credit card and PayPal

To change your payment method from credit card to PayPal or conversely, contact us.

Can't change credit card information?

The following issues can occur when you try to change your payment information:

  • The Edit Payment link is not visible.
  • A blank form shows up when you click the Edit Payment link.
  • You are not able to save your updated credit card information. 

To fix these issues, do the following:

  1. Access your Adobe ID account online, and ensure that you can see your subscription details in the Plans & Products page. If not, check that you are logged in with the Adobe ID (email) that is associated with your Creative Cloud subscription.

  2. Ensure that cookies are enabled in your browser.

  3. If you still can't change your card information, try logging in with a different browser.

Note:

If these steps do not work, contact us to update your credit card information. 

Fix issues related to payment failure or credit card declined

To find possible solutions to issues related to payment failure or credit card declined, see Find solutions to payment failed/declined issues.

Manage your apps and services

Using the Creative Cloud desktop app, you can install and update apps, sync files and fonts, find stock images and creative assets, share your creative work with others, and edit preferences such as language setting. See Use the Creative Cloud desktop app to manage your apps and services.

Use your subscription on another computer or device

You can use your Creative Cloud individual subscription on up to two computers or devices. 

If you are trying to set up Creative Cloud on a new computer, see Download and install Creative Cloud apps.

If you are signed in to Creative Cloud on two computers and want to sign in on another, sign out on one of the first two.

For more information on signing in to or signing out of Creative Cloud, see Sign in and sign out to activate or deactivate Creative Cloud apps.

What if the computer on which I was using my subscription is no longer available?

If you cannot log out of Creative Cloud because the computer is no longer available, follow these steps:

  1. Try signing in to the new computer or device.

    An error message is displayed, informing you that your activation limit has been reached.

  2. Select Sign me out of all other computers or devices.

You can now use Creative Cloud on the new computer or device.

For more information on troubleshooting Creative Cloud activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting.

View, upgrade, or change your plan

View your plan details

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password.

  2. Choose Plans & Products, if it's not already selected. Your plan details are displayed. 

    View plan details

Change your plan

You can upgrade your plan —for example, from Single App to Creative Cloud All Apps. Or you can switch plans—for example, from a month-to-month to an annual plan. See Upgrade or change your Creative Cloud plan.

Check your eligibility to purchase Student and Teacher Editions

To check if you are eligible to purchase Student and Teacher Editions, see this link

Convert a trial to a paid membership

To convert a free trial to a paid membership, see Convert a trial to a paid Creative Cloud membership.

To convert trial installations of Creative Suite 6 apps to a Creative Cloud membership, see Convert Creative Suite 6 applications to Creative Cloud membership.

Upgrade to Creative Cloud with Adobe Stock membership

To upgrade to a Creative Cloud with Adobe Stock membership, see Manage your Stock membership

Renew or restart your membership

If your membership is about to reach the end of its term, it's easy to renew or extend it. You can also restart a membership that has expired. See Renew or restart your Creative Cloud membership.

Cancel your membership

How to contact us for your account, payment, or order-related queries?

If you need help with your account, payment, or order information, you can contact us:

  1. Make sure that you are logged in to your Adobe ID account online, and that cookies are enabled in your browser. 

  2. Navigate to the contact us page.

  3. Select from the available contact options.

FAQ

When does my membership begin?

If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.

If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code and click Get Started.

If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.

As a Creative Cloud member, am I required to install an upgrade to an app when it becomes available?

No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release. You can also install previous versions of apps through your membership.

Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?

Yes, files created by Creative Cloud apps can be shared like any other file through email, FTP, and so on.

In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.

You manage file sharing settings on your Creative Cloud Files page.

What happens if I decide to stop my membership?

You continue to have access to Creative Cloud member free benefits. If you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage is reduced to 2 GB.

For more Creative Cloud questions and answers, see Common questions.

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