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Activate your Creative Cloud membership, upgrade or cancel it, change your credit card, manage apps and services, and more.
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    Welcome to your Creative Cloud membership! Get started managing your account, payments, and apps. Here’s how.

    There are two ways to activate your Creative Cloud membership for the first time:

    • If you purchased Creative Cloud directly from Adobe, sign in with your Adobe ID. When you sign in, you activate the Creative Cloud license and all apps and services that are associated with your Adobe ID. You can then use your apps and services normally. For more information, see Sign in and sign out to activate Creative Cloud apps.
    • If you purchased Creative Cloud from a reseller, you may have received a redemption code. To use a redemption code to activate your membership, see “Creative Cloud membership” in Redemption code help.


    To manage the account information for your Adobe ID (for example, change your password or payment information), follow these steps:

    1. Access your Adobe ID account online, and sign in with your Adobe ID and password.

    2. On the Adobe ID page, use the tabs at the top to update your plans and products, change your email and contact information, change your password, or update your profile and communication preferences.

    For more detailed information and step-by-step instructions, see Manage your Adobe ID account.

    If you have multiple Adobe IDs, you’ll need to contact us to consolidate your accounts. Contact us, and then click Still need help? Contact us. Choose your contact option (phone or chat), and a customer service representative will assist you.

    1. Click here to access your Adobe ID account online, and sign in with your Adobe ID and password.

    2. Choose Plans & Products, if it's not already selected, and click Edit payment details

      Click Edit payment details
    3. Update credit card information in the pop-up window, and click Save.

    Using the Creative Cloud desktop app, you can install and update apps, sync files and fonts, find stock images and creative assets, share your creative work with others, and edit preferences such as language setting. See Use the Cretive Cloud desktop app to manage your apps and services.

    Change your plan

    You can upgrade your plan —for example, from Single App to Creative Cloud All Apps. Or you can switch plans—for example, from a month-to-month to an annual plan. See Upgrade or change your Creative Cloud plan.

    Convert a trial to a paid membership

    To convert a free trial to a paid membership, see Convert a trial to a paid Creative Cloud membership.

    To convert trial installations of Creative Suite 6 apps to a Creative Cloud membership, see Convert Creative Suite 6 applications to Creative Cloud membership.

    Upgrade to Creative Cloud with Adobe Stock membership

    To upgrade to a Creative Cloud with Adobe Stock membership, see Manage your Stock membership

    If your membership is about to reach the end of its term, it's easy to renew or extend it. You can also restart a membership that has expired. See Renew or restart your Creative Cloud membership.

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    When does my membership begin?

    If you purchase your membership directly from the Adobe website, it begins as soon as the Adobe Store fulfills the order. Get started by signing in to your account.

    If you purchase your individual membership at a participating retailer or online store, it begins as soon as you enter your redemption code and click Get Started.

    If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.

    As a Creative Cloud member, am I required to install an upgrade to an app when it becomes available?

    No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release. You can also install previous versions of apps through your membership.

    Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?

    Yes, files created by Creative Cloud apps can be shared like any other file through email, FTP, and so on.

    In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.

    You manage file sharing settings on your Creative Cloud Files page.

    What happens if I decide to stop my membership?

    You will continue to have access to Creative Cloud member free benefits, and if you saved your work to your computer you will continue to have access to those files on your own device. You will no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage will be reduced to 2 GB.



    For more Creative Cloud questions and answers, see Common questions.