Welcome to your Creative Cloud membership! Get started managing your account, payments, and apps. Here’s how.
There are two ways to activate your Creative Cloud membership:
- If you purchased Creative Cloud directly from Adobe, sign in with your Adobe ID. When you sign in, you activate the Creative Cloud license and all apps and services that are associated with your Adobe ID. You can then use your apps and services normally. For more information, see Sign in and sign out to activate Creative Cloud apps.
- If you purchased Creative Cloud from a reseller, you would have received a redemption code. To use a redemption code to activate your membership, see Help with redemption codes.
To manage the account information for your Adobe ID (for example, change your password or payment information), follow these steps:
If you have multiple Adobe IDs, contact us to consolidate your accounts.
For more detailed information and step-by-step instructions, see Manage your Adobe ID account.
These instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, contact Adobe to change your billing information. For the fastest service, sign in to use premium support options.
Based on your location, you can change credit card details in one of these ways:
- Plans & Products > Edit payment details
- Plans & Products > Manage plan > Edit payment Info
If you want to change the country associated with your Adobe ID account, see Change the country associated with your Adobe ID.
If you haven't added payment information to a membership purchased with a redemption code, you may see Add payment information rather than Edit payment details.
|Can't change credit card information||
The following issues can occur when you try to change your payment information:
Try the following solutions:
If your issue is not resolved, contact us.
|Payment failed/declined||See Find solutions to payment failed/declined issues.|
|Missed payment||See I missed a payment for my subscription. How do I reinitiate the payment?|
To change your payment method from credit card to PayPal or conversely, contact us.
Using the Creative Cloud desktop app, you can install and update apps, sync files and fonts, find stock images and creative assets, share your creative work with others, and edit preferences such as language setting. See Use the Creative Cloud desktop app to manage your apps and services.
You can activate Creative Cloud on up to two computers. You can use the software on one computer at a time. For more information, see On how many computers can I use my Creative Cloud subscription?
If you want to set up Creative Cloud on a new computer, see How do I install and use Creative Cloud apps on a new computer?
If you are signed in to Creative Cloud on two computers and want to sign in on another, sign out on one of the first two.
For more information on signing in to or signing out of Creative Cloud, see Sign in and sign out to activate or deactivate Creative Cloud apps.
If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device.
To deactivate the computer or device that is no longer available, follow these steps:
Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.
Your Adobe ID is the email address you used when you first purchased an Adobe membership, application, or service.
Screen look different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:
For more information on troubleshooting Creative Cloud activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting.
You can upgrade your plan —for example, from Single App to Creative Cloud All Apps. Or you can switch plans—for example, from a month-to-month to an annual plan. See Upgrade or change your Creative Cloud plan.
To check if you are eligible to purchase Student and Teacher Editions, see this link.
To convert a free trial to a paid membership, see Convert a trial to a paid Creative Cloud membership.
To convert trial installations of Creative Suite 6 apps to a Creative Cloud membership, see Convert Creative Suite 6 applications to Creative Cloud membership.
To upgrade to a Creative Cloud with Adobe Stock membership, see Manage your Stock membership.
If your membership is about to reach the end of its term, it's easy to renew or extend it. You can also restart a membership that has expired. See Renew or restart your Creative Cloud membership.
When does my membership begin?
If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.
If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code and click Get Started.
If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.
As a Creative Cloud member, am I required to install an upgrade to an app when it becomes available?
Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?
Yes, files created by Creative Cloud apps can be shared like any other file through email, FTP, and so on.
In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.
You manage file sharing settings on your Creative Cloud Files page.
What happens if I decide to stop my membership?
You continue to have access to Creative Cloud member free benefits. If you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage is reduced to 2 GB.
For more Creative Cloud questions and answers, see Common questions.