Activate your Creative Cloud membership, upgrade or cancel it, change your credit card, manage apps and services, and more.

Welcome to your Creative Cloud membership! Get started managing your account, payments, and apps. Here’s how.

Activate your membership

There are two ways to activate your Creative Cloud membership for the first time:

Manage your account and payments

To manage the account information for your Adobe ID (for example, change your password or payment information), follow these steps:

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password.

  2. On the Adobe ID page, use the tabs at the top to update your plans and products, change your email and contact information, change your password, or update your profile and communication preferences.

For more detailed information and step-by-step instructions, see Manage your Adobe ID account.

If you have multiple Adobe IDs, you’ll need to contact us to consolidate your accounts. Contact us, and then click Still need help? Contact us. Choose your contact option (phone or chat), and a customer service representative will assist you.

Change your credit card

To update information about your credit card, follow these steps.

  1. Click here to access your Adobe ID account online, and sign in with your Adobe ID and password.


    These instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, contact Adobe to change your billing information—you can’t change it on your own. For the fastest service, sign in to use premium support options.

  2. Choose Plans & Products, if it's not already selected, and click Edit payment details

    Click Edit payment details

    Don't see Edit payment details?

    In countries served by Digital River, Adobe's e-commerce partner, the place to access payment details is slightly different. If you don't see an Edit payment details link under your membership, click Manage plan and then click Edit Payment Info.

    If you have never added payment information to a membership purchased with a redemption code, you may see Add payment information rather than Edit payment details under your membership.

  3. Update credit card information in the pop-up window, and click Save.

Manage your apps and services

Using the Creative Cloud desktop app, you can install and update apps, sync files and fonts, find stock images and creative assets, share your creative work with others, and edit preferences such as language setting. See Use the Creative Cloud desktop app to manage your apps and services.

Upgrade or change your membership

Change your plan

You can upgrade your plan —for example, from Single App to Creative Cloud All Apps. Or you can switch plans—for example, from a month-to-month to an annual plan. See Upgrade or change your Creative Cloud plan.

Convert a trial to a paid membership

To convert a free trial to a paid membership, see Convert a trial to a paid Creative Cloud membership.

To convert trial installations of Creative Suite 6 apps to a Creative Cloud membership, see Convert Creative Suite 6 applications to Creative Cloud membership.

Upgrade to Creative Cloud with Adobe Stock membership

To upgrade to a Creative Cloud with Adobe Stock membership, see Manage your Stock membership

Renew or restart your membership

If your membership is about to reach the end of its term, it's easy to renew or extend it. You can also restart a membership that has expired. See Renew or restart your Creative Cloud membership.

Cancel your membership


When does my membership begin?

If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.

If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code and click Get Started.

If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.

As a Creative Cloud member, am I required to install an upgrade to an app when it becomes available?

No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release. You can also install previous versions of apps through your membership.

Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?

Yes, files created by Creative Cloud apps can be shared like any other file through email, FTP, and so on.

In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.

You manage file sharing settings on your Creative Cloud Files page.

What happens if I decide to stop my membership?

You continue to have access to Creative Cloud member free benefits, and if you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage is reduced to 2 GB.

For more Creative Cloud questions and answers, see Common questions.

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