The Adobe Creative Cloud desktop app is critical for Creative Cloud functionalities such as installing Creative Cloud apps, sync, font sync, libraries, and more. Adobe strongly recommends that you do not uninstall this app.

However, in certain scenarios like a corrupted Creative Cloud desktop app, or problems installing some Creative Cloud apps, you can uninstall the Creative Cloud desktop app.

For example, you may receive the following error message while updating the Creative Cloud desktop app:

Creative Cloud desktop failed to update. (Error Code: 2)

If you are seeing this error, follow the steps below to uninstall and then reinstall the Creative Cloud desktop app:

Error Code 2

Note:

If you need to uninstall the Creative Cloud desktop app, download and run the uninstallation tool appropriate for your operating system. You will need administrative privileges to complete the uninstallation.

Uninstall the Creative Cloud desktop app on Windows

Download

1. Download the ZIP file containing the executable uninstaller.

2. Extract Creative Cloud Uninstaller.zip.

3. Run the executable installer file, Creative Cloud Uninstaller.exe.

4. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

Click Uninstall

5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

Uninstall successful message

6. Download and reinstall the Creative Cloud desktop app.

If you have any questions about the installation process, see Download and install Creative Cloud apps.

Uninstall the Creative Cloud desktop app on Mac

Download

1. Download the Zip file and mount the DMG file.

2. Depending upon your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue.

Confirm open application from disk image

3. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

Confirm uninstall dialog

4. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

Uninstall successful message

5. Download and reinstall the Creative Cloud desktop app.

If you have any questions about the installation process, see Download and install Creative Cloud apps.

Uninstall the Creative Cloud desktop app silently (Enterprise only)

Follow the steps below to silently uninstall Creative Cloud desktop app from SCCM.

  1. Create a folder on the machine which has SCCM server and place the Creative Cloud Uninstaller executable in it. You can pick the executable from any machine which has the latest Creative Cloud desktop app installed. The executable is located at:

    • WindowsC:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
    • macOS/Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller
  2. Create a new package and use the folder created in the above step as the source.

  3. Create a program and use the Creative Cloud Uninstaller.exe –u command to uninstall Creative Cloud desktop app.

  4. Run this program from distribution point on all the client machines where you want to uninstall the Creative Cloud desktop app.

Note:

The Creative Cloud desktop app can only be uninstalled if all Creative Cloud applications (such as Photoshop, Illustrator, Premiere Pro) have already been uninstalled from the system.

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