Issue: On downloading an app, you're prompted to reinstall the Creative Cloud for desktop app, even if it is already installed

When you visit the Adobe website using Google Chrome (version 42 or later), and download a Creative Cloud application, the download and install of that application does not start automatically. Instead, you are asked to download and install the Creative Cloud for desktop app, even if it is already installed.

Reason

The first time you download a Creative Cloud app to your computer, the Creative Cloud for desktop app is installed to manage the download and install of the applications and updates.The creative Cloud for desktop app also adds a plug-in to your browsers so that all subsequent downloads started from the website are handed off to the Creative Cloud for desktop app.

With the Google Chrome version 42 update, support for NPAPI plug-ins is disabled by default. The browser is unable to detect if the Creative Cloud for desktop app is installed, causing it to download the Creative Cloud setup utility.

Running the setup utility launches the Creative Cloud for desktop app, if already installed.

Workaround 1: Use the Creative Cloud for desktop app to download your apps

You can use the Creative Cloud for desktop app to install your Creative Cloud apps.

  1. Start or open the Creative Cloud for desktop app. 
  2. In the Apps panel, click Install or Update next to the desired app.
For more information, see Download, install, and update apps.

Workaround 2: Enable Chrome NPAPI plug-in support

With the Chrome version 42 update, support for NPAPI plug-ins is disabled by default. Download commands cannot be passed to the Creative Cloud for desktop app. NPAPI plug-ins are available under experimental features in Google Chrome and enabling them allows for normal download behavior.

  1. In the Google Chrome address bar, type "chrome://flags" (without quotes), and press Enter.

  2. Find "Enable NPAPI" on the list.

  3. Click the "Enable" link

  4. Relaunch Google Chrome and download the app again from the website.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy