Resolve configuration errors | Adobe Creative Cloud

Learn how to fix configuration errors (Error 1, Error 15, or Error 16), which can occur when you launch a Creative Cloud app.

How to resolve configuration errors when starting a Creative Cloud application

When you launch a Creative Cloud application, a configuration error (Error 1, Error 15, or Error 16) is displayed, which prompts you to uninstall and then reinstall the product. 

Configuration error

The error occurs when permissions to application folders (Adobe PCD and SLStore) are set incorrectly. Follow the instructions below to set the correct permissions for your operating system.

macOS

Set permissions for both the SLStore and the Adobe PCD folders.

Windows 11

To resolve the error in Windows 11, perform all of these steps:

Windows 10

Follow these steps to resolve the error on Windows 10.

To resolve the error in Windows XP Home, perform all four steps below.

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