When you try to install Creative Cloud desktop app on Mac, the installer stops responding and the Creative Cloud desktop app installer screen disappears.  

Solution 1- Give correct permissions to /tmp folder

The issue occurs when you do not have correct permissions on /tmp folder. Follow these steps to give permissions to the /tmp folder:

  1. Navigate to Go > Utilities and launch Terminal.

  2. Type the following command and press return.

    sudo chmod 1777 /tmp

  3. Enter the password and press return.

The correct permissions are now set up on the /tmp folder. Try installing the Creative Cloud desktop app.

Solution 2- Disable System Integrity Protection (SIP)

If the above steps do not resolve the issue, disable SIP on the system by following the below mentioned steps:

  1. Turn on or restart your Mac and hold down Command-R immediately on the keyboard to start Recovery Mode. Release when you see the Apple logo.

  2. Navigate to Go > Utilities and launch Terminal.

  3. Type the following command and press return.

    csrutil disable

  4. Restart the machine in Normal Mode.

  5. Follow the steps in solution 1 to give correct permissions to /tmp folder.

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