Issue

When attempting to use the Creative Cloud Libraries in supported desktop applications, the panel doesn't load, and returns the following error:

Something went wrong initializing Creative Cloud Libraries

"Something went wrong initializing Creative Cloud Libraries" error

Workarounds

Adobe engineering is currently working to address this issue. In the meantime, the following workarounds allow you to use the feature until a more permanent solution becomes available.  

Relaunch the CCLibrary process

  1. Close any open Adobe products that use Libraries, including:

    • Photoshop CC
    • Illustrator CC
    • InDesign CC
    • Premiere Pro CC
    • Adobe After Effects CC
  2. Open the Creative Cloud desktop app from the icon in your taskbar.

  3. Use the keyboard shortcut Command+Option+R (Mac OS) or Ctrl+Alt+R (Win). This relaunches Creative Cloud and all its support processes, including CCLibraries.

  4. Relaunch the Adobe product in which you received the Libraries error.

Recreate the Libraries cache

  1. Close all Creative Cloud applications. 

  2. Sign out of your account in the Creative Cloud desktop app. 

    See: Deactivate your app from your desktop in Activate and deactivate Adobe Creative Cloud apps

  3. Navigate to the following folder.

    • Mac: Users/[Your User Name]/Library/Application Support/Adobe
    • Win: C:\Users\[Your User Name]\AppData\Adobe

    NOTE: The Library folder is hidden on the Mac OS. To reveal it, see: Can't see user library files in Mac OS X 10.7 and later

    NOTE: The AppData folder is hidden on the Windows OS. To reveal it, see: Show hidden files and folders in Windows 10 and earlier

  4. Delete the Creative Cloud Libraries folder.

  5. Log into your account in the Creative Cloud desktop app and relaunch the Adobe product in which you received the Libraries error.

    See: Activate your app in Activate and deactivate Adobe Creative Cloud apps

Ensure that your hosts file is properly set up

  1. Navigate to the following folder:

    • Mac OS: /etc
      Note: This folder is normally hidden. In Finder choose Go > Go to Folder, type in "/etc" (without quotes) and click the Go button.
    • Windows: C:\Windows\System32\drivers\etc
  2. Open the "hosts" file (in a simple text editor like Notepad or TextEdit).

  3. Verify that you do not have any Adobe websites listed. If any are listed, you can delete them or add a # to the beginning of the line to comment them out.

    For example, change: 

    127.0.0.1 activate.adobe.com

    to

    #127.0.0.1 activate.adobe.com

  4. Verify that you have the following line and that it is not commented out (does not have a # at the beginning): 

    127.0.0.1 localhost

  5. (Optional) Use the Creative Cloud Cleaner Tool to repair you hosts file. See instructions here: Use the Creative Cloud Cleaner Tool to solve installation problems

Configure your proxy to work with Libraries

Mac OS X

If your network is managed via Auto proxy discovery or Automatic proxy configuration, see  Configuration of proxy by a network administrator.

  1. Open System Preferences from the Apple menu.

  2. Select Network.

    Configure your proxie on Mac to work with Libraries - Step 2
  3. Click Advanced.

    Configure your proxie on Mac to work with Libraries - Step 3
  4. Select the Proxies tab.

  5. Ensure that the option Exclude Simple Hostnames is selected.

    Configure your proxie on Mac to work with Libraries - Step 5

Windows 10

If your network is managed via Automatically detect settings or Use setup script, see Configuration of proxy by a network administrator.

  1. In the search box, type Change proxy settings and open the corresponding search result.

    Configure your proxy settings on Win 10 to work with Libraries - Step 1
  2. Scroll to the bottom of the Proxy Settings dialog box and ensure that the option Don't use proxy server for local (intranet) addresses is selected.

    Configure your proxy on Win 10 to work with Libraries - Step 2

Windows 7

If you network is managed via Automatically detect settings or Use automatic configuration script, see Configuration of proxy by a network administrator.

  1. Choose Start > All Programs > Internet Explorer.

  2. Click the Tools icon (Gear icon in IE 9+) and choose Internet Options from the menu.

    Configure your proxy on Win 7 to work with Libraries - Step 1
  3. Go to the Connections tab and click LAN settings.

    Configure your proxy on Win 7 to work with Libraries - Step 3
  4. Make sure that the Bypass proxy server for local addresses option is selected.

    Configure your proxy on Win 7 to work with Libraries - Step 4

Configuration of proxy by a network administrator

If your network is managed by a network administrator using the Auto proxy discovery or Automatic proxy configuration options on Mac OS or Automatically detect settings or Use automatic configuration script on Windows, this section describes how to enable Creative Cloud Libraries.

Ask your organization's network administrator to do the following:

  1. Open the PAC/WPAD proxy configuration file.
  2. Make sure that the following setting is present:
    FindProxyForURL(url, host)
    if (isInNet(host, "127.0.0.1", "255.255.255.255")) {
         return "DIRECT";
    }

     

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