Disable sign in launching Acrobat DC with serialized Creative Cloud for Enterprise

Acrobat DC will prompt the user to sign in on launch after installing with a Creative Cloud for Enterprise serialized license.  The instructions below will cover how to disable the sign in prompt.  They will not cover disabling the services sign in button within Acrobat DC.

Disable sign in launching Acrobat DC (Serialized Creative Cloud)

The Creative Cloud Package installs the latest version of the Provisioning Toolkit. 

You can obtain the provisioning toolkit can be obtained from the following locations; after installing the Creative Cloud Packager:

  • Windows
    \Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities\APTEE
  • Macintosh

Additional instructions can be found here in the Acrobat Enterprise Administration Guide

You will need to run the commands below against the Provisioning Toolkit which is installed by the Creative Cloud Packager.  

Important: You can copy the provisioning toolkit to another location to perform these commands.  On Windows, ensure you launch the command prompt as as Administrator.

  1. Generate the XML file before going to the end user machine.
    1. Replace <ETLA serial> with your Acrobat Continuous or Creative Cloud Enterprise serial number in the following command and run it against provisioning toolkit.
    • Windows
      adobe_prtk --tool=VolumeSerialize --generate --serial=<ETLA serial> --leid=V7{}AcrobatCont-12-`Win-GM --regsuppress=ss --eulasuppress
    • Mac
      adobe_prtk --tool=VolumeSerialize --generate --serial=<ETLA serial> --leid=V7{}AcrobatCont-12-`Mac-GM --regsuppress=ss --eulasuppress
      This command will generate an XML file with an encoded version of your serial number, offline activation, and other options.
  2. Serilaize the end user machine.
    1. Copy the provisioning toolkit (adobe_prtk) and the XML file onto the end user machine. 
    2. Ensure the XML file and provisioning toolkit are in the same folder and run the following command on the end user machine.
      adobe_prtk --tool=VolumeSerialize –stream

If you need to remove the serialization from the machine, run the following command:

  • Windows
    adobe_prtk --tool=UnSerialize --leid= V7{}AcrobatCont-12-`Win-GM  --deactivate
  • Macintosh
    adobe_prtk --tool=UnSerialize --leid= V7{}AcrobatCont-12-`Mac-GM  --deactivate

Disable sign in launching Acrobat DC (Document Cloud)

The Acrobat Enterprise Administration Guide covers disabling the sign in prompt with Acrobat DC for the Document Cloud.  The Acrobat Customization Wizard contains features to disable this option by choosing Grant Offline Exception.