This error occurs when serialized Creative Cloud Enterprise end user's license will expire within the next 60 days. The closer to end date, the more frequently this message will be displayed.

Important: Only affects Creative Cloud Enterprise end users. 

Administrators within the organization must update the end user licensing to prevent lost of product usage.

license_expire

Solutions

Update to named user licensing (NUD)

Named user licensing associates a license to a end user login.  Licensing does not expire unless the user is removed from the One Console by the organization or the organization discontinues our services.  This is the best method to resolve this error. 

Important: Internet access is required for named user licensing.  Please contact your Account Representative or Adobe Support for more information on error messaging and benefits of switching to named user licensing. 

Organization administrators must complete the following steps to switch users to named user licensing:

  1. Add users to the One Console and assign them product access rights.
    There are multiple methods to add users and identity types.  Please schedule an expert session within the One Console for more information on the benefits of each method.  Users can be added in the following methods.
    • Individually by a System, Product, or Product Profile Administrator.
    • Bulk user import by a System Administrator.
    • User sync tool by configuring the One Console to import from your existing LDAP.
    • User API by programmatically adjusting user entitlement.
      For more information on all of these options, see https://helpx.adobe.com/enterprise/help/users.html.
  2. If not present, install the Creative Cloud Desktop application.
    • You can build a package to install the Creative Cloud Desktop application within the One Console or the Creative Cloud Packager; including creating a package with elevated privileges.  For more information, see https://helpx.adobe.com/enterprise/package/help/creating-packages.html.
    • Local administrators can self serve by downloading and installing the Creative Cloud Desktop application.  They login into www.adobe.com to get started.
  3. Create Licensing Files within the Creative Cloud Packager to remove existing serialization.
    1. If not present on the Administrators machine, install the Creative Cloud Packager from the Tools & Notifications tab of Packages section of the One Console.
    2. Create License Files within the Creative Cloud Packager.  For information, see https://helpx.adobe.com/enterprise/package/help/create-license-file.html.
    3. Use the RemoveVolumeSerial executable/application to remove the current Creative Cloud Enterprise serial number from end user machines. 
      Note:  This can be run with Administrative Privileges locally or pushed with system management applications such as SCCM or Casper. 
  4. Users can now launch the Creative Cloud Desktop application and login using the credentials you selected. 

Re-serialized machines with one year exception serial numbers

The Creative Cloud Desktop application is not recommended on serialized machines.  Any users that login with a named user license will disrupt serialized licensing.  You will only receive the error message above if you have the Creative Cloud Desktop application installed.  The steps below will assist you in removing the Creative Cloud Desktop application to prevent future complications and re-license the machine.

Important:  Please contact your Account Representative or Adobe Support if you are unaware of the changes coming to serialized licensing.  The Creative Cloud Desktop application is not recommended for serialized licensing but is required for named user licensing.  Do not remove this application until you have selected your licensing model.

  1. Uninstall the Creative Cloud Desktop application
  2. Re-license the machine

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