Customers have users in the Admin console whose names have special characters or where the product configurations have special characters.
You can export the user list to a CSV file, but the names are not displayed correctly due to the character encoding Excel applies to the file. This is a problem when reimporting the user list after you made changes, that is, ID type or product plan was changed.
For example, the Spanish name for the all apps plan is: Configuración predeterminada de All Apps plan - 2 GB in Excel it is shown as "ConfiguraciÃ³n predeterminada de All Apps plan".
To fix the character encoding in Excel:
Your data is displayed correctly now.
To save the file as CSV and UTF-8 encoding, click "Save as" and select the type "CSV UTF-8 (Comma delimited)".