Error "Exit code: 26" when deploying a package

When deploying a package created using Creative Cloud Packager, you see the following message in the PDApp.log file:

Exit code: 26 - Media swap required to continue installation, cannot proceed.

Related errors in the log files can include:

11/22/33 11:22:33:444 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | |  | 525888 | The return code from the Adobe Installer Process is (26).Stopping the installation process.

11/22/33 11:22:33:444 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager | |  | 525888 | Failed to delete payload information ({[Hexidecimal code]}) from dependency data table in local media db- [various characters]

11/22/33 11:22:33:444 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager | |  | 525888 | Failed to Fix dependencies in media db

11/22/33 11:22:33:444 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager | |  | 535848 | Media Failed ([file name])

 

Solution: Re-create the deployment package

Some files are missing from the installation package. Re-create the package. See Create or edit packages.

Also, re-create media_db.db and any associated files. Delete the CAPS database folder and its backup from any computers to which the package was deployed:

Windows

  • Program Files\Common Files\Adobe\caps
  • Program Files\Common Files\Adobe\backup

Mac OS

  • /Library/Application Support/Adobe/caps
  • /Library/Application Support/Adobe/backup

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