Creative Cloud apps

Looking for help with installing Creative Cloud apps? See Download and install Creative Cloud apps.  

Need help with troubleshooting download issues? See Troubleshoot Creative Cloud download and install issues. Jump to network and connectivity issues if required.

You must connect to the Internet when you want to install Adobe Creative Cloud apps, such as Photoshop and Illustrator. Once the apps are installed on your computer, you don’t need an ongoing Internet connection to use the apps.

You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days. You receive a reminder to reconnect to the Internet to validate your license:

Monthly reminder

In offline mode, annual Creative Cloud members get 99 days of grace period; month-to-month members get 30 days of grace period. For details, see the table below.

Annual subscription Offline grace period Offline grace reminder dialog boxes
CC Individual Up to one calendar month + 99 days of offline use
  • After one calendar month, a dialog box requests online connection.
  • You can dismiss the dialog box; the next reminder shows up after 30 days.
  • After one calendar month + 69 days, the dialog box appears daily.
  • After one calendar month + 99 days, one final offline product launch is available.

CC for teams purchased through Adobe

Up to two calendar months + 99 days of offline use
  • After two calendar months, a dialog box requests online connection.
  • You can dismiss the dialog box; the next reminder shows up after 30 days.
  • After two calendar months + 69 days, the dialog box appears daily.
  • After two calendar months + 99 days, one final offline product launch is available.
CC for teams purchased through reseller Up to two calendar months + 99 days of offline use
  • After two calendar months, a dialog requests online connection.
  • You can dismiss the dialog box; the next reminder shows up after 30 days.
  • After two calendar months + 69 days, the dialog box appears daily.
  • After two calendar months + 99 days, one final offline product launch is available.

Document Cloud or Acrobat DC

When you install Acrobat Pro DC or Acrobat Standard DC, it is installed directly on your computer. The Internet is required to complete the licensing process on the first launch and every 30 days to validate your subscription.

For more information, see Internet connectivity and offline grace period | Acrobat DC.

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