When users try to launch a product, the following screen is displayed because users are unable to activate device licenses on their computers:
There is no mechanism through the Admin Console or the APTEE (adobe_prtk) tool to unarchive a computer for the same device license, once deactivation has been performed through the Admin Console.
To remove a computer from the deactivation pool and reactivate it, the activation command needs to be run through the custom adobe_prtk available from this page. Download the adobe_prtk and follow the steps for the OS of the host computer:
The above steps (for Windows and MAC OS) unblock the archived (deactivated) computer. Activation proceeds with the command’s return code as zero.
The files present in the SLCache and SLStore folders should not be removed. This might result in an inconsistent state of licensing information on the host computer.