New features and updates are not available in Adobe Update Manager for Creative Cloud customers

Adobe released updates that introduce new features for Adobe Creative Cloud customers. These feature updates are exclusively available for Creative Cloud customers. Products that aren't licensed with a Creative Cloud subscription don't appear in Adobe Update Manager.

Eligibility for new features to Creative Cloud products

The following types of customers have access to the new feature updates:

  • Creative Cloud
  • Team Ready
  • Creative Cloud for Team

Creative Cloud products with feature updates

The follow updates contain new features and are only available for Creative Cloud customers.

  • Dreamweaver 12.1 Build 5949
  • Illustrator 16.1.0
  • Photoshop 13.1

Verify that the product feature updates are installed

Windows

  1. Launch the product.
  2. Choose Help > About.
  3. Make sure that the version number matches the Creative Cloud products with feature updates version numbers above.

Mac OS

  1. Launch the product.
  2. Choose [Product name] > About.
  3. Make sure that the version number matches the Creative Cloud products with feature updates version numbers above.

 

Verify that products are licensed for Creative Cloud feature updates

  1. Launch the product.
  2. Choose Help > Deactivate.
  3. Creative Cloud Membership appears after the Subscription Manager link; along with a list of additional product licensed with this method. If a point product or suite name appears instead, your product is not licensed using your Creative Cloud Membership. 
    Note
    : Creative Cloud customers can fix this problem using the section Fixing licensing for Creative Cloud customers.  Leave the Deactivation window open if it's necessary to fix your licensing.
  4. If correct, click Cancel.

Fixing licensing for Creative Cloud customers

  1. Launch the product.
  2. Unless the Deactivate screen is already open, choose Help > Deactivate.
  3. Verify that the Creative Cloud Membership does not appear after Subscription Manager link and click Deactivate.
  4. Close all Adobe products. 
  5. Launch the product.
  6. At the trial screen, click License This Software.
  7. Sign in with your Adobe ID associated with a Creative Cloud Membership.
  8. Exit the product.
  9. Relaunch the product.

The update is now available in the Updates menu. Confirm the installation by Verify that the product feature updates are installed.

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