You can encounter a printing issue with your Adobe product in the following circumstances:

  • if the system default printer is not available
  • it is a network printer with conflicting permissions
  •  its drivers are damaged, out-of-date, or incompatible

Switching to another printer as the system default can help resolve the issue.

Change the default printer on Mac OS

  1. Choose Apple menu > System Preferences.

  2. In the System Preferences window, click Print & Fax.

  3. Choose the Printing tab.

  4. In the Selected Printer In Print Dialog menu (Mac OS X v10.4.x) or the Default Printer menu (Mac OS X v10.5.x), select a printer that is connected to your computer locally (not via a network) or a document printer, such as Adobe PDF.

  5. Close the System Preferences window.

Change the default printer on Windows

  1. Choose Start > Control Panel > Printers and Faxes (Windows XP) or Start > Control Panel > Printer (Windows Vista, 7, 8).

  2. A check mark indicates the current default printer. Right-click on the icon for a printer that is connected to your computer locally (not via a network), or right-click on the icon for a document printer, such as Adobe PDF or Microsoft XPS Document Writer. If no local printer or document printer is available, see the note below.

  3. Choose Set As Default Printer from the menu.

Create a virtual PostScript printer

If no local printer or document printer is available in the Control Panel on Windows, then you can install a dummy local printer. Windows allows you to install a printer that isn't a physical piece of hardware.

Windows XP

  1. Choose Start > Control Panel > Printers And Faxes.

  2. Click Add a Printer.

  3. Click Next in the Add Printer Wizard, and select Local Printer Attached To This Computer. Deselect Automatically Detect And Install My Plug And Play Printer. Click Next.

  4. Select Use The Following Port, and choose any of the LPT ports in the menu. Click Next.

  5. Choose an HP LaserJet PS printer from the list, such as the HP LaserJet 8150 Series PS printer. Click Next.

  6. When you confirm the printer, make sure Yes is selected for Do You Want To Use This Printer As The Default Printer? Click Next.

  7. Select Do Not Share This Printer. Click Next.

  8. Click No when asked Do You Want To Print A Test Page? Click Next.

  9. Click Finish, and then close the Control Panel.

Windows Vista, 7, 8

  1. Choose Start > Control Panel > Printer.

  2. Click Add a Printer, and then click Add a Local Printer.

  3. Select Use An Existing Port, and choose any of the LPT ports in the menu. Click Next.

  4. Choose an HP LaserJet PS printer from the list, such as the HP LaserJet 4050 Series PS printer. Click Next.

  5. Make sure the Set As The Default Printer option is selected. Click Next.

  6. Select Do Not Share This Printer. Click Next.

  7. Click Finish, and then close the Control Panel.

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