When you install any of the Adobe Creative Suite 3 suites or point products, the installer says "Initializing" then disappears and/or quits without error.
Adobe is aware of this issue and is currently researching its causes. Some known solutions are listed below. If the listed solutions do not resolve your problem please contact technical support.
Note: Pay particular attention to the system requirements for supported processors. This problem has been known to occur on systems whose processors do not meet minimum requirements.Refer to the following pages on the Adobe website for system requirements:
- For Adobe Creative Sutie 3 Design Edtitions, see http://www.adobe.com/products/creativesuite/design/systemreqs/
- For Adobe Creative Suite 3 Web Editions, see http://www.adobe.com/products/creativesuite/web/systemreqs/
- For Adobe Creative Suite 3 Production Premium, see http://www.adobe.com/products/creativesuite/production/systemreqs/
- For Adobe Creative Suite 3 Master Collection, see http://www.adobe.com/products/creativesuite/mastercollection/systemreqs/
- For individual point products, go to http://www.adobe.com/products/, select your product from the Product shortcuts menu and click Go, then select the Product Overview tab, and click the System Requirements And Languages link.
Solution 2: Create a new local administrator account and then try to install Adobe Creative Suite CS3 or CS3 application.
Note: Vista users should sign on as a user whose user files (such as the Documents & Settings folder) are mapped to the default location. This problem has been known to occur when installation is inititiated by a user whose user files are mapped to a custom location (eg: mapped to a folder on a network server).
Note: A user account may be corrupt or have security settings that prevent the installer from working properly. Installing the Adobe products under a new user account may circumvent these issues.
Please contact network administrators for assistance creating administrative accounts within a domain. If possible create a new local administrative account using the steps below.
Solution 3: Install Creative Suite 3 in a simplified mode from the desktop, and install to the C: drive.
Software and services that load automatically with Windows (for example, virus protection utilities) can conflict with the Creative Suite 3 installer and cause problems in Creative Suite 3. To prevent conflict, reinstall Creative Suite 3 while Windows is in simplified mode doesn't resolve the issue, try installing and running Creative Suite 3 on a different computer, or on a different hard drive.
To copy the Creative Suite 3 install files to the desktop:
Note: If you are installing Production Premium or Master Collection, then you should not copy the install files for OnLocation CS3 or Ultra CS3 as those applications use separate installers .
To start Windows in simplified mode, and install to the C: drive:
Navigate to the following folder on your hard drive:
C:\Program Files\Common Files\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\resources\common\scripts
Alternatively you can press [WinKey]+R and type:
Solution 6: Uninstall all toolbars, and reinstall Internet Explorer. (Windows only)
Reset Internet Explorer to its default settings.
Note: Back up your bookmarks (your Favorites folder) before you perform this action, in case there is a problem with the reset.
- For Windows Vista, in Internet Explorer, choose Tools > Internet Options > Advanced > Reset. Click Reset in the Reset Internet Explorer Settings dialog box. See Windows Vista Help under Reset Internet Explorer Settings for more information.
- For Windows XP, in Internet Explorer, choose Tools > Internet Options > Programs > Reset Web Settings.