Issue

When you install any of the Adobe Creative Suite 3 suites or point products, the installer says "Initializing" then disappears and/or quits without error.

Reason

Adobe is aware of this issue and is currently researching its causes. Some known solutions are listed below. If the listed solutions do not resolve your problem please contact technical support.

Solution

Do one or more of the following solutions:

Solution 1: Verify your system meets system requirements.

Note: Pay particular attention to the system requirements for supported processors. This problem has been known to occur on systems whose processors do not meet minimum requirements.

Refer to the following pages on the Adobe website for system requirements:

Solution 2: Create a new local administrator account and then try to install Adobe Creative Suite CS3 or CS3 application.

Note: Vista users should sign on as a user whose user files (such as the Documents & Settings folder) are mapped to the default location. This problem has been known to occur when installation is inititiated by a user whose user files are mapped to a custom location (eg: mapped to a folder on a network server).

Note: A user account may be corrupt or have security settings that prevent the installer from working properly. Installing the Adobe products under a new user account may circumvent these issues.

Please contact network administrators for assistance creating administrative accounts within a domain. If possible create a new local administrative account using the steps below.

  1. Right click My Computer and click Manage.
  2. Expand Administrative Tools > Local Users and Groups > Users.
  3. Right click Users and select New User.
  4. In the New User dialog box, type Administrator in the Description field, complete the remaining fields.
  5. Uncheck User Must Change Password At Next Login and check Password Never Expires, and then click Close.
  6. Right-click the newly created user and select Properties.
  7. Select the Member Of tab and click the Add button.
  8. Type Administrators in the "Enter the object names to select" field, and click OK.
  9. Click OK to close the User Properties window.
  10. Log off of the current user and log into the newly created Administrator account.
  11. Launch the installer again and attempt to install the application(s).

Solution 3: Install Creative Suite 3 in a simplified mode from the desktop, and install to the C: drive.

Software and services that load automatically with Windows (for example, virus protection utilities) can conflict with the Creative Suite 3 installer and cause problems in Creative Suite 3. To prevent conflict, reinstall Creative Suite 3 while Windows is in simplified mode doesn't resolve the issue, try installing and running Creative Suite 3 on a different computer, or on a different hard drive.

To copy the Creative Suite 3 install files to the desktop:

  1. Insert the first Creative Suite 3 disc into your DVD-ROM drive.



    Note: The Design and Web Suites have only one disc for installation.



  2. Create a folder on your desktop named "Adobe CS3 Install".
  3. Open "My Computer".
  4. Right Click on your DVD-ROM drive and click Explore.
  5. Copy the Adobe CS3 folder from the DVD to the folder you created on your desktop. If you are installing Production Premium or Master Collection you will also need to copy the Adobe Flash Video Encoder folder from the installation DVD to this folder.
  6. If you are installing Production Premium or Master Collection insert the next disc into your DVD-ROM drive.
  7. Open "My Computer".
  8. Right Click on your DVD-ROM drive and click Explore.
  9. Copy the Adobe CS3 folder into the Adobe CS3 Install folder on your desktop. If you are asked to confirm replacing any folders with the same name, select "Yes to All".
  10. Repeat steps 6-9 for any remaining discs in the suite.

Note: If you are installing Production Premium or Master Collection, then you should not copy the install files for OnLocation CS3 or Ultra CS3 as those applications use separate installers .

To start Windows in simplified mode, and install to the C: drive:

  1. Choose Start > Run.
  2. Type msconfig in the Open text box, and then press Enter.
  3. On the Startup tab, click Disable All.
  4. On the Services tab, select Hide All Microsoft Services, click Disable All, then reselect FLEXnet Licensing Service, and then click OK.
  5. In the System Configuration dialog box, click OK then Restart.



    Note: Upon reboot, you'll be notified that the System Configuration Utility has made changes to the way

    that Windows starts up. Click OK, and when the System Configuration Utility appears click Cancel.



  6. Start the Creative Suite 3 installer "setup.exe" in the Adobe CS3 Install\Adobe CS3 folder, and then follow the on-screen instructions.



    IMPORTANT: During installation, choose to install to the C: drive.

To re-enable startup items and services after installation:

  1. Choose Start > Run, type msconfig, and click OK.
  2. Choose Normal Startup on the General tab, click OK, and restart the computer.

Solution 4: Start the Setup and then interrupt it.

  1. Navigate to the following folder on your hard drive:

    C:\Program Files\Common Files\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\resources\common\scripts

    Alternatively you can press [WinKey]+R and type:

    "%CommonProgramFiles%\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\resources\common\scripts"
  2. Locate a file called "ContainerProxy.js" open it with a text editor (E.G.: Notepad).
  3. Go to line 1102 or simply search for:

    "jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));"

    and replace this line with:

    "jsonObj = _jsonToObject(SetSessionInitialized(initValue));"
  4. Save the file by pressing [Strg]+S or use the menu:

    Menu -> File Save.
  5. Open the Control Pannel
  6. Highlight software being installed
  7. Reinitialize the installationby clicking on the change/remove button.
Solution 5: Uninstall Google Desktop. Uninstall Google Desktop, and then install Adobe Creative Suite or the Adobe product.

Solution 6: Uninstall all toolbars, and reinstall Internet Explorer. (Windows only)

  1. Use Add or Remove Programs to uninstall any Internet Explorer add-ons that might be installed, such as toolbars or plug-ins.
  2. Disable all Internet Explorer add-ons:
    1. Open Internet Explorer.
    2. Choose Tools > Internet Options > Programs > Manage Add-ons.
    3. Choose Add-ons That Have Been Used By Internet Explorer from the Show pop-up menu.
    4. Select each add-on in the list that does not list Microsoft Corporation in the Publisher field, and select Disable in the Settings section.
  3. Reset Internet Explorer to its default settings.



    Note: Back up your bookmarks (your Favorites folder) before you perform this action, in case there is a problem with the reset.

    • For Windows Vista, in Internet Explorer, choose Tools > Internet Options > Advanced > Reset. Click Reset in the Reset Internet Explorer Settings dialog box. See Windows Vista Help under Reset Internet Explorer Settings for more information.
    • For Windows XP, in Internet Explorer, choose Tools > Internet Options > Programs > Reset Web Settings.
  4. Attempt to install Creative Suite 3. If it does not succeed, proceed to Step 5.
  5. Reinstall Internet Explorer. You'll need your Windows CD for this procedure.
    1. Choose Start > Run.
    2. Type this text, exactly as show, into the Open field:

      rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\ie.inf
    3. Follow the steps indicated on screen.

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