Error: "Adobe Application Manager is needed" in Adobe Creative Suite 5.5 and CS5

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Issue: "Adobe Application Manager is needed" error
Solutions

Applies to: Adobe Premiere Pro CS5 Adobe Premiere Pro CS5.5 After Effects CS5 After Effects CS5.5 Contribute CS5 Creative Suite CS5 Creative Suite CS5.5 Dreamweaver CS5 Dreamweaver CS5.5 Encore CS5 Fireworks CS5 Flash Catalyst CS5 Flash Catalyst CS5.5 Flash Professional CS5 Flash Professional CS5.5 Illustrator CS5 InCopy CS5 InCopy CS5.5 InDesign CS5 InDesign CS5.5 Photoshop CS5 Soundbooth

One of the following error messages occurs when you launch or use a Creative Suite 5 or CS5.5 product:

Adobe Application Manager is needed to update your product.
Adobe Application Manager is needed to start your trial.

Solution 1: Install the AAM patch
Solution 2: Verify short filename path s
Solution 3: Install the Creative Suite 5 or CS5.5 product silently

The AAM patch installs the correct version of the Adobe Application Manager. Select the patch from your operating system below:

Windows
Mac OS

Launch a command prompt with administrator privileges.

Windows XP: Click Start > Run, type cmd, and press Enter.

Windows Vista/7: Click Start, type cmd in the Search field, and press Enter.

Type fsutil behavior query disable8dot3 and press Enter.

If the output of the command is 1, then proceed to Manually create short file paths.
Otherwise, proceed to Install the Creative Suite 5 or CS5.5 product silently.

Important: Substitute <user_name> with your user name.

Log out of your current user account and log in to another Administrative account.

Launch an administrative command prompt.

Windows XP: Click Start > Run, type cmd, and press Shift + Enter.

Windows Vista/7: Click Start, type cmd in the Search field, and press Shift + Enter.

Set short filenames.

Windows XP

Type fsutil file setshortname "c:\Documents and Settings\<user_name>\Local Settings" local~1 and press Enter.

Type fsutil file setshortname "c:\Documents and Settings\<user_name>\Local Settings\Application Data" applic~1 and press Enter.

Windows Vista/7

Type fsutil behavior set disable8dot3 2 and press Enter.

Type fsutil file setshortname "C:\Users\<user_name>" user~1 and press Enter.

Log off from the current user and log in to your original user.

Reinstall the Creative Suite 5 or CS5.5 product.

Windows

Using a command prompt, navigate to the folder containing the Set-up.exe file.

Open a command prompt with administrative privileges, or enter the command into the run/command line field within your deployment technology.

Type Set-up.exe --mode=silent and press Enter.

Mac OS X

Important: In a Terminal window, navigate to the folder containing the Install.app.

Open a Terminal window or enter the command into the Unix command-line field within your deployment technology.

Type sudo Install.app/Contents/MacOS/Install --mode=silent and press Return.

Type your administrative password and press Return.

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Error: "Adobe Application Manager is needed"

Issue: "Adobe Application Manager is needed" error

Solutions

1. Install the AAM patch

2. (Windows) Verify short filename paths

1. Determine whether short filenames are causing the problem.

2. Manually create short file paths

3. Install the Creative Suite 5 or CS5.5 product silently

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