When you install Adobe Creative Suite 4 products, the installer returns one of the following error messages:

  • "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Adobe [product] .msi' in the box below."
  • "Error 1714. The older version of Adobe [product] cannot be removed. Contact your technical support group."


Do one or more of the following:

Solution 1: Remove all previous versions of the Adobe Creative Suite products installed, then install again.

  1. Launch Add Or Remove Programs (Windows XP) or Programs And Features (Windows Vista):
  • On Windows XP, Choose Start > Run, type appwiz.cpl in the Open textbox, then click OK.
  • On Windows Vista, type appwiz.cpl in the search dialog and press Enter.
  1. Select an installed Adobe Creative Suite product and click Remove or Uninstall.
  2. Follow the onscreen instructions to remove the Adobe Creative Suite product.
  3. Repeat the above procedure for all installed versions of an Adobe Creative Suite product.
  4. Restart the computer, and then install Adobe Creative Suite 4.

Solution 2: Run the CS5Clean script.

The Adobe CS5Clean Script is designed to only be run if an Adobe Creative Suite 4 installation or removal failed. For additional information on removing the Adobe Creative Suite 4 or Point Products manually, see Resolve installation problems with CS5 Cleaner Tool (cpsid_82947). Select the CS3/CS4 Remove All option.


Additional information

These errors occur when the Adobe Creative Suite 4 installer can't access the installer package required for installation. Portions of Adobe Creative Suite 4 installer use registry keys to store the installation path information. When the registry keys become damaged, then this error can be generated. Applications that repair registry files often remove source file informtion which can also generate this error.

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