When you start multiple Adobe Creative Suite 4 Suite Products or Point Products, you see the error message, "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail." with a path to the application executable file. Note that the application name will vary.

This error may be followed by a more specific application failure in one of the other applications, such as:

Application launch error

This error can effect any Adobe Suite products, such as Flash CS4 Professional, Adobe Encore CS4 or Adobe Extension Manager CS4.


This is a known Windows issue, primarily occurring on Windows Vista. It can occur for several reasons.

In some cases it occurs because the machine has Microsoft Visual C++ installed, and the Visual C++ libraries have become corrupted.

In other cases it indicates that the installation of Suite did not completely finish. In some situations the Suite installation will require a reboot when finished. However, the 'reboot' dialog is not always displayed. In these cases the Suite install log will show:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Restarting your computer is recommended: In order to Finish the installation, please restart the computer >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


Do one or more of the following solutions:

Solution 1: Install the Microsoft Visual C++ 2005 runtime. (Visual C++ users only)

If you are a Microsoft Visual C++ user, then do the following steps:

  1. Reboot the machine
  2. Relaunch the Suite applications.

Solution 2: Reboot your system and restart the applications.

If you have just installed Creative Suite, then perform the following steps:
  1. Reboot the machine.
  2. Relaunch the Suite applications

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