Issue

While installing one of the AdobeCreative Suite 4 suites or point products on Mac OS X, the error "Unable to delete directory '/Library/Application Support/Adobe/TypeSupport'" appears in the installer log.

Reason

The current user and/or admin group does not have write permissions for the "TypeSupport" folder or one or more of it's contents. Or, one of the files contained in the folder may be in use by an active process.

Solution

Try the following troubleshooting steps in the order provided. If the first solution doesn't resolve your issue, perform the next and try again, and so forth.

1. Quit any open applications or processes that might have one of the files open.

Start by ensuring that all Adobe applications and processes are shut down. Next, disable any antivirus software, file indexing utilities such as Spotlight, and any other applications that scan files on your disk.

2. Enable read/write permissions for the current user.

  1. In the Finder, navigate to the "ScriptingAdditions" folder in the "Library" folder at the root of your startup disk
  2. Select the folder and choose File > Get Info
  3. Click on the padlock icon at the bottom of the Sharing & Permissions portion of the ScriptingAdditions Info window
  4. Authenticate with a local administrator account information
  5. Select the Privilege option next to your user account and set it to Read & Write
  6. Close the Info window
  7. Run the installer again.

3. Log in as a user with administrator access privileges.

If you lack administrator access privileges, then Adobe Creative Suite may be unable to access necessary files. To determine if limited privileges cause the problem, log in as a user with access privileges, and try to recreate the problem. If the problem doesn't recur, then the account you were previously using lacks access privileges. Contact your system administrator to grant you access privileges.

See "Log in as a user with administrator privileges (Mac OS X)" (TechNote kb404926) for details.

4. Install the Adobe Creative Suite 4 from within a new user account.

Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a new account, log in to the new account, and then try to install or run the Adobe application.

On Tiger Operating System

  1. From the Apple menu, choose System Preferences.

    Note: If some settings are dimmed, click the lock icon in the lower-left corner of the window and type an administrator name and password.

  2. Click Add (+) and type the user's name and password.
  3. Make sure to remember the new password and to give the account administrative privileges by selecting Allow User to Administer This Computer.
  4. Click Create User and close the Accounts window.
  5. Choose Log Out [username] from the Apple menu.
  6. Log into the new user account and install Adobe Creative Suite 4.

On Leopard Operating System

  1. From the Apple menu, choose System Preferences.

    Note: If some settings are dimmed, click the lock icon in the lower-left corner of the window and type an administrator name and password.

  2. Click Add (+) and type the user's name and password.
  3. From the New Account drop down select "Administrator" give it a password and verify it

  4. Click Create User and close the Accounts window.
  5. Choose Log Out [username] from the Apple menu.
  6. Log into the new user account and install Adobe Creative Suite 4.

5. Repair disk permissions by running Disk Utility.

See "Repair disk permissions by running Disk Utility (Mac OS X)" (TechNote kb404928) for details.

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