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Exit code 6 or exit code 7 during installation
When installing a Creative Suite (CS5, CS5.5, CS6) application, Photoshop Elements, or Premiere Elements, you receive one of the following errors:
- Exit Code: 6
- Exit Code: 7
These codes indicate that the installation finished with errors.
Try the following solutions in order. Stop when you've successfully installed your app.
Installing Creative Cloud?
For help resolving an exit code 6 or exit code 7 error you receive while installing a Creative Cloud product, see Exit code 6 or Exit code 7 install errors | CC.
Solution 1: (Windows only) Repair Microsoft Visual C++ Redistributable Packages
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Check for Microsoft Visual C++ Redistributable Packages installed.
Note:You can search your Adobe main install log file to find the exact version of the Microsoft Visual C++ Redistributable Package that caused the error. Then, either repair or reinstall only that version.
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One by one, right-click each version, select Change, and click Repair in the next window.
Note:If Change isn't available for a version, you can uninstall and then reinstall the files. Visit the Microsoft Download Center to download a new copy of the redistributable package installation files.
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Restart your computer.
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Reinstall your Adobe application.
Solution 2: Rename Adobe folders in the Applications or Program Files folder
Note: Before attempting this solution, make sure that you have attempted to uninstall the programs you're trying to install.
Often, files left over from previous install attempts can lead to read or write file system errors. Check the Applications (macOS) or Program Files (Windows) folders for folders left from a previous installation or update attempt.
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Navigate to:
Mac OS: /Applications
Windows: C:\Program Files\Adobe\
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Look for folders that are clearly named for the applications you are trying to install, and rename them. For example, rename "Adobe Photoshop CC" to "Adobe Photoshop CC old."
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Check for a folder named "AdobePatchFiles" and rename it.
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(macOS only) Rename the "Adobe" folder in the Applications folder to "Adobe old."
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Reinstall the software.
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If your installation is successful, confirm that your other Adobe applications are working, and then delete the renamed folders.
Solution 3: Restart your computer in safe mode
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Restart your computer following the instructions in one of these documents:
Windows 10
Windows 8
Mac OS
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Reinstall your Adobe app.
Solution 4: (Windows only) Repair the Microsoft Windows Installer
Windows 7/8.1/10
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(Windows 7) Choose Start > All Programs > Accessories.
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(Windows 8.1/10) Right-click the Start menu icon.
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(Windows 7) Right-click Command Prompt and choose Run As administrator.
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(Windows 8.1/10) Choose Command Prompt (Admin).
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In the Command Prompt window, type sfc /SCANNOW and press Enter.
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When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.
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Type msiexec /regserver in the Command Prompt window and press Enter.
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Reinstall your Adobe app.
Windows XP/Vista
Download and install the newest Microsoft Windows Installer Redistributable pack. Then reinstall your Adobe app.
Solution 5: Uninstall Adobe AIR, then reinstall AIR and Adobe Help
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Uninstall Adobe AIR:
Windows Vista/7/8/10
Open the Control Panel. Under Programs, click Uninstall a program. Select Adobe AIR, and then click Uninstall.
Windows XP
Choose Start > Control Panel, double-click Add Or Remove Programs, and select Adobe AIR. Then click Uninstall.
Mac OS
Drag the AIR app to the Trash.
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Navigate to the AdobeHelp payloads folder. For example:
Windows
D:\Adobe Master Collection CS5\Adobe CS5\payloads\AdobeHelp
Mac OS
/Volumes/Adobe Master Collection/Adobe CS5/payloads/AdobeHelp
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Double-click AIRInstallerRunner.exe (Windows) or Adobe AIR Installer.app (macOS).
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Follow the onscreen instructions.
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Return to the payloads folder.
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Double-click AdobeHelp.air and follow the onscreen instructions.
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Reinstall your Adobe app.
Solution 6: Review the installation log file
Exit code 6 and Exit code 7 are generic error codes. To help determine the exact cause of the error, look at the installation log under "There are problems with your installation." The error message describing what went wrong appears below the exit code.
For details on where to find log files and how to review them, see Troubleshoot install issues with log files | CS.
Solution 7: Verify file permissions
These errors can indicate a problem with file permissions. To resolve them, verify that you have read and write access to the necessary files and folders.
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Check the main installation log for the error codes and record any file paths associated with the error messages.
Note:See Troubleshoot install issues with log files | CS for information about opening and reading the log file.
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Identify the parent folder (or directory) in the file path for each error message. The parent folder is the folder directly before the final folder in the error message.
Identify the parent folder for each error message. Identify the parent folder for each error message. -
Close all Adobe applications.
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Follow instructions below for your operating system to modify permissions.Note:
This solution requires administrative privileges on your computer. Log in with an administrative user account.
Solution 8: Install Adobe Drive
To install Adobe Drive, install the CS6 version of Photoshop, InDesign, InCopy, Illustrator, or Bridge. For more information, see Adobe Drive CC Localized Installer Error Messages.