Issue

You receive the error, "Genuine Verification failure" when you download or install an Adobe Creative Suite 6 product.

Solution

Download the trial version of the product.

  1. Navigate to www.adobe.com/creativecloud.html.
  2. Sign in with your Adobe ID.
  3. Click the Try link for the product that you want to download. If you see a prompt, click Allow or Launch Application.
  4. The Adobe Application Manager launches; follow the onscreen instructions.   

If you have any problems, see Troubleshoot download and installation issues.

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