Issue: Error 1311, 1335, or 2350 when installing an Adobe product on Windows
When you install an Adobe product on Windows, you receive the following error message:
“Error [1311, 1335, or 2350]. Source file not found: [drive]:\[product name][product version]\data1.cab. Verify that the file exists and that you can access it.”
Errors 1311, 1335, and 2350 occur when the installer is unable to access the necessary files from the DVD/CD-ROM drive. These errors can also occur if antivirus software interferes with an installation, or if the installation files are compressed.
- CS3: Follow the instructions in Install Adobe Creative Suite 3 from the desktop (Windows XP and Windows Vista) (kb400609).
- CS4: Follow the instructions in Install Adobe Creative Suite 4 or point products from the desktop (Windows XP and Windows Vista) (kb403963).
Note: Adobe doesn’t support hardware and provides these steps as a courtesy only. Removing and reinstalling hardware drivers can resolve corrupt drive-related issues.
Adobe installers are not designed to install from a compressed file. If you are trying to install the application from a zipped or archived file, then extract the file before you install. For instructions on extracting files from an archive, see the extractor application Help.
The source files referenced in the error message are unavailable. The missing files are identified after the “Source file not found” text. For example, “Source file not found: E:\Adobe Creative Suite 4 Web Premium Disk 1\data1.cab” indicates that the Creative Suite 4 Web Premium Disk1 isn't in the E drive.
Note: The missing source file can also be data11.cab. For some CS4 applications, the missing file can be WinBootstrapper1.cab; in this case, a WinBootstrapper.msi file is also present.