Issue: Error 1311, 1335, or 2350 when installing an Adobe product on Windows

 When you install an Adobe product on Windows, you receive the following error message:

“Error [1311, 1335, or 2350]. Source file not found: [drive]:\[product name][product version]\ Verify that the file exists and that you can access it.”


Errors 1311, 1335, and 2350 occur when the installer is unable to access the necessary files from the DVD/CD-ROM drive. These errors can also occur if antivirus software interferes with an installation, or if the installation files are compressed.

Solution 1: Check the product installer disc.

  1. Make sure that the DVD or CD-ROM from which you are installing is free of dirt and debris. If necessary, clean the DVD/CD-ROM with a soft, lint-free cloth.
  2. Ensure that the installation disc is inserted into the drive letter identified in the error message.

Note: Many computers have more than one DVD/CD-ROM drive.

Solution 2: Temporarily disable antivirus software, and then install the product.

For instructions, see the documentation for the antivirus software or contact the manufacturer.

Solution 3: Install the product from the desktop.

  1. Create a folder on the desktop.
  2. Insert the Photoshop Elements install disc into the DVD/CD-ROM drive.
  3. If the Autoplay window appears, close it.
  4. Open My Computer (Windows XP) or Computer (Windows Vista).
  5. Right-click the drive with the Photoshop Elements install disc in it, then choose Explore.
  6. Copy the Adobe Photoshop Elements folder into the folder you created on the desktop in Step 1.
  7. When the files finish copying, eject the Photoshop Elements install disc.
  8. Open the folder you created in Step 1, open the Adobe Photoshop Elements folder, and double-click Setup.exe to start the installation.
  9. Follow the onscreen instructions to complete the installation.

Solution 4: Remove the DVD/CD-ROM drive, let Windows redetect it, and then install the product.

Note: Adobe doesn’t support hardware and provides these steps as a courtesy only. Removing and reinstalling hardware drivers can resolve corrupt drive-related issues.

  1. Right-click My Computer and choose Properties.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand the DVD/CD-ROM Drives section.
  4. Right-click each device listed under DVD/CD-ROM Drives and choose Uninstall. Click OK to confirm.
  5. Close Device Manager and restart the computer.
  6. After Windows redetects the DVD/CD-ROM drives, insert the product install disc into the DVD/CD-ROM drive and install the product.

Solution 5: Extract the file and run the installer again.

Adobe installers are not designed to install from a compressed file. If you are trying to install the application from a zipped or archived file, then extract the file before you install. For instructions on extracting files from an archive, see the extractor application Help.

Solution 6: (CS4) Reinstall Microsoft Windows Installer 3.1 or 4.x.

Windows XP/Vista

Windows 7

  1. Click Start > All Programs > Accessories.
  2. Right-click Command Prompt and choose Run As Administrator.
  3. In the Command Prompt window, type sfc /SCANNOW and press Enter.
  4. When the system scan completes, type msiexec /unreg in the Command Prompt window, and press Enter.
  5. Type msiexec /regserver into the Command Prompt window, and press Enter.
  6. Proceed with the Creative Suite product installation.

Solution 7: (CS4) Unregister and then reregister Windows Installer.

  1. Choose Start > Run (Windows XP) or Start > All Programs > Accessories > Run (Windows Vista).
  2. In the Open box, type msiexec /unreg and then press Enter.
  3. Choose Start > Run (Windows XP) or Start > All Programs > Accessories > Run (Windows Vista).
  4. In the Open box, type msiexec /regserver and then press Enter.
  5. Reinstall the CS4 application.

Additional information

The source files referenced in the error message are unavailable. The missing files are identified after the “Source file not found” text. For example, “Source file not found: E:\Adobe Creative Suite 4 Web Premium Disk 1\” indicates that the Creative Suite 4 Web Premium Disk1 isn't in the E drive.

Note: The missing source file can also be For some CS4 applications, the missing file can be; in this case, a WinBootstrapper.msi file is also present.


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