Issue

Either or both of the following errors appear in your Adobe Creative Suite 5 or CS5.5 product installer log file:

  • Exit Code: 9 – Unsupported OS version
  • Exit Code: 10 – Unsupported filesystem on system disk

Solution

Exit Code: 9 – Unsupported OS version 

The Exit Code: 9 error indicates the installation was attempted on an unsupported operating system.

  • Windows: Upgrade to Windows XP Service Pack 3 or later.
  • Mac OS: Upgrade to Mac OS X v 10.5 or later.

Note: To find out the operating system requirements for your CS5 or CS5.5 product, search Adobe.com for the product name and the words system requirements.

Exit Code: 10 – Unsupported filesystem on system disk

The Exit Code: 10 error indicates the installation was attempted on a volume that is case sensitive, unwritable, or is not a local.

Install the Creative Suite 5 or CS5.5 product on a non-case sensitive file system on a local hard drive. For additional information, see the system requirements for your Creative Suite 5 or CS5.5 product.

Note: To find out the operating system requirements for your CS5 or CS5.5 product, search Adobe.com for the product name and the words system requirements.

 

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy