Issue

When the Checking System Profile dialog reaches 80-90% during the Adobe Creative Suite 4, point, or Elements 8 product installation process, the installation freezes. The installation log file contains one of the following errors:

[ 3812] Mon Feb 02 14[ 2972] Mon Feb 02 14:48:30 2009 ERROR Log of: object isRunning {string}: 0 percentComplete {string}: 100 message {object}: [object Object] Log of: object code {string}: 0 args {object}: [object Object]

or

[ 1792] Mon Oct 27 21:03:34 2008 ERROR Log of: object isRunning {string}: 0 percentComplete {string}: 100 message {object}: [object Object] Log of: object code {string}: 2 args {object}: [object Object] Log of: object code {string}: 1601 errorText {string}: The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Solutions

Do one or more of the following:

Solution 1: Verify that your computer meets system requirements.

Note: Pay particular attention to the system requirements for supported processors. This problem has been known to occur on systems whose processors do not meet minimum requirements.

See the packaging and or Read Me for your software to review the minimum system requirements. Additionally, you can visit the product page on Adobe.com to find the system requirements for the latest version of your point or Elements 8 product. Select your product and check for a System Requirements link (look under the In Depth category of the Home panel).

Solution 2: Create a local administrator account and then try to install Adobe Creative Suite 4, point, or Elements 8 products.

Note: A user account can be corrupt or have security settings that prevent the installer from working properly. Installing the Adobe products under a new user account can circumvent these issues.

Contact network administrators for assistance creating administrative accounts within a domain. If possible, create a local administrative account using the steps below.

Windows XP

  1. Right-click My Computer and select Manage.
  2. Expand Local Users and Groups, right click Users, and choose New User.
  3. Fill in User Name and Full Name.
  4. Deselect User Must Change Password At Next Logon and select Password Never Expires.
  5. Choose create and click Close.
  6. Right-click the user account name and choose Properties.
  7. Choose Add on the Members Of tab.
  8. Type Administrators and click OK.



    Note: If the user is currently logged in to a domain, then you sometimes have to change the location to the local computer. Use the Locations button to change the location.

     
  9. Click Start > Shut Down, select Log Off, and click Ok.
  10. Log in as the new user.
  11. Attempt the installation again.

Windows Vista

  1. Right-click My Computer and select Manage.
  2. Expand Local Users and Groups, right click Users, and choose New User.
  3. Fill in User Name and Full Name.
  4. Deselect User Must Change Password At Next Logon and select Password Never Expires.
  5. Choose create and click Close.
  6. Right-click the user account name and choose Properties.
  7. Choose Add on the Members Of tab.
  8. Type Administrators and click OK.



    Note: If the user is currently logged in to a domain, then you sometimes have to change the location to the local computer.  Use the Locations button to change the location.

     
  9. Log out as the current user and log in to the user account you created.
  10. Choose Start > Right Arrow, and select Log Off.
  11. Log in as the new user.
  12. Attempt the installation again.

Mac OS 10.5.x

  1. From the Apple menu, choose System Preferences.
  2. Click Accounts.
  3. If some of the options are dimmed, click the padlock icon and enter your administrator name and password.
  4. Click the plus sign toward the bottom of the window on the left.
  5. Enter the user name (for example, type test). Make sure to enter a password that you can remember (such as "test") in the Password and Verify boxes.
  6. Click Create Account.
  7. Select the Allow User To Administer This Computer option. The test user is now an administrator.
  8. Click the Apple Menu and choose Log Off.
  9. When the log-in screen appears, choose the new user.
  10. Attempt the installation again.

Mac OS 10.4.x

  1. From the Apple menu, choose System Preferences.
  2. Click Accounts.
  3. If some of the options are dimmed, click the padlock and type in an admin name and password.
  4. Click the plus sign toward the bottom of the window on the left.
  5. Enter the user name (for example, type test). Make sure to enter a password that you can remember (such as test) in the Password and Verify boxes.
  6. Select the Allow User To Administer This Computer option. The test user is now an administrator.
  7. Click Create Account.
  8. Click the Apple Menu and choose Log Off
  9. When the log-in screen appears, choose the new user.
  10. Attempt the installation again.

Solution 3: Call the installer from the command line (Mac OS only). 

  1. If the setup.app is still running, showing the Checking System Profile, choose Force Quit from the Apple Menu. Select the Setup application, and click Force Quit. Then close the Force Quit Application window.
  2. Open the Terminal application from /Applications/Utilities/Terminal.app and type "sudo" (without the quotes) followed by a space.
  3. In Finder, navigate to the folder [Startup Disk]/Library/Application Support/Adobe/Installers/R2.
  4. Control-click the Setup file in this folder and choose Show Package Contents.
  5. From the package contents, navigate to Contents/MacOS/Setup.
  6. Drag the Setup object from the Package Contents into the Terminal window.
  7. In the terminal window, type "--installerParent=" (without the quotes).

    Note: The text above begins with two hyphens, and is case sensitive. Type it exactly as you see, or copy and paste from this document.
  8. In Finder, navigate back to the folder [Startup Disk]/Library/Application Support/Adobe/Installers and locate the most recently modified instance of a folder with a long alphanumeric string. For example,  4853568de98ac1c9105ac9e67a01115.
  9. Drag this alphanumeric folder into the Terminal window, change focus to the Terminal window and press Enter.

    Note: For example, here is the code for Photoshop Elements 8 which you can copy and paste from this document: 

    sudo /Library/Application\ Support/Adobe/Installers/R2/Setup.app/Contents/MacOS/Setup --installerParent=/Library/Application\ Support/Adobe/Installers/3b1331aad15bdbfd433fca85c1cf8bc 
  10. Enter your administrative password. Proceed with the installation when you see the Installer user interface. 

    Note: Your typing your password does not display onscreen.  

 

Note: If you installed an Adobe Creative Suite 4, point, or Elements 8 product using the steps above, uninstall it in a similar manner.

  1. Quit the frozen uninstaller: From the Apple menu, select 'Force Quit'. Select the Setup icon in the list of applications which appears in Force Quit Applications dialog.
  2. Launch the Terminal Utility, which is located here: <Macintosh HD> /Applications/Utilities/Terminal.app.
  3. Type the command line created above followed by a space and "--uninstall=1" (without the quotes) and then press Enter: 

    Note: For example, here is the code for Photoshop Elements 8 which you can copy and paste from this document:

    sudo /Library/Application\ Support/Adobe/Installers/R2/Setup.app/Contents/MacOS/Setup --installerParent=/Library/Application\ Support/Adobe/Installers/3b1331aad15bdbfd433fca85c1cf8bc --uninstall=1 

  4. At the prompt, type your admin password for the Mac. 

    NoteYour typing your password does not display onscreen.  

Solution 4: Uninstall Google Desktop (Windows only).

Google Desktop has been known to cause problems with the Adobe Creative Suite 4 user interface from displaying. Uninstall Google Desktop temporarily.

Windows XP

  1. Choose Start > Control Panel.
  2. Double-click Add Or Remove Programs, select Google Desktop, and click Change/Remove.
  3. Follow the onscreen instructions to remove the product.

Windows Vista

  1. Choose Start > Control Panel.
  2. Double-click Programs And Features, select Google Desktop, and click Uninstall/Change.
  3. Follow the onscreen instructions to remove the product.

Solution 5: Uninstall all toolbars, and reinstall Internet Explorer (Windows only).

  1. Use Add or Remove Programs to uninstall any Internet Explorer add-ons that are installed, such as toolbars or plug-ins.
  2. Disable all Internet Explorer add-ons:
    1. Open Internet Explorer.
    2. Choose Tools > Internet Options > Programs > Manage Add-ons.
    3. Choose Add-ons That Have Been Used By Internet Explorer from the Show pop-up menu.
    4. Select each add-on in the list that does not list Microsoft Corporation in the Publisher field, and select Disable in the Settings section.
  3. Reset Internet Explorer to its default settings.



    Note: Back up your bookmarks (your Favorites folder) before you perform this action, in case there is a problem with the reset.

    • For Windows Vista, in Internet Explorer, choose Tools > Internet Options > Advanced > Reset. Click Reset in the Reset Internet Explorer Settings dialog box. See Windows Vista Help under Reset Internet Explorer Settings for more information.
    • For Windows XP, in Internet Explorer, choose Tools > Internet Options > Programs > Reset Web Settings.
  4. Attempt to install Creative Suite 4. If it does not succeed, proceed to Step 5.
  5. Reinstall Internet Explorer. Use your Windows CD for this procedure.
    1. Choose Start > Run.
    2. Type this text, exactly as show, into the Open field:

      rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\ie.inf
    3. Follow the steps indicated onscreen.

Solution 6: Uninstall all instances of Flash Player.

To uninstall Flash Player, first use the general uninstaller provided by Adobe.

  1. Download the Adobe Flash Player uninstaller to your desktop.
  2. Before you run this uninstaller, be sure to read the instructions and close all running programs.

There can be instances when Flash Player has been uninstalled, but not removed completely. This issue has been reported for Flash Player version 8.0.24.0 but can happen with other versions as well.



For example, after running the regular uninstaller from the instructions above, you could still find Flash Player in Add/Remove programs. If you are experiencing this issue, then contact Adobe support.

Solution 7: Clean up the failed install and reinstall.

  1. Uninstall all Adobe Creative Suite 4 products.
    • On Windows XP, use Add Or Remove Programs in the Control Panel.
    • On Windows Vista, use Programs And Features in the Control Panel.
    • On Mac OS X, use the appropriate installer in the /Application/Utilities/Adobe Installers folder.
    1. Delete the Adobe PCD, caps, installers, and backup folders from the Program Files/Common Files/Adobe folder, if present.
    2. Delete any Adobe Creative Suite 3 and 4 application folders that remain under the Program Files/Adobe folders (on Windows) or /Applications/ folder (on Mac OS).
  2. If you are unable to remove the Suite or an application, or there were errors during uninstalling, then run the AdobeCS5 Cleanup Script.

Solution 8: Install Adobe Creative Suite 4, point, or Elements 8 product in a simplified mode from the desktop.

Software and services that load automatically with the operating system (for example, virus protection utilities) can conflict with an Adobe installer. To prevent conflict, reinstall Adobe Creative Suite 4 or point product while in simplified mode. If reinstall while in simplified mode doesn't resolve the issue, install and run CS4 or point products on a different computer. Or, install and run on a different hard disk.

  1. Enabled simplified startup mode or run in Safe boot mode:
  2. Start the Adobe Creative Suite 4 or point product installation from the desktop installation point.

Solution 9: Reregister the Windows Installer and verify that permissions on HKEY_CLASSES_ROOT (Windows XP only).

Disclaimer: Adobe does not support modifying the registry, which contains critical system and application information. Make sure to back up the registry before modifying it. For more information about the registry, see your Windows documentation or contact Microsoft. Once you have successfully backed up the registry, perform the following steps:

  1. Log on to your computer as an administrator.
  2. Choose Start > Run.
  3. In the Open box, type cmd, then click OK.
  4. At the command prompt, type msiexec.exe /unregister, then press enter.
  5. Type msiexec /regserver, then press enter.
  6. Click Start, click Run, type regedit in the Open box, then click OK.
  7. Select the HKEY_CLASSES_ROOT hive.
  8. Click Edit > Permissions.
    • If SYSTEM is not listed in the Group Or User Names list:
    1. Click Add, make sure that the local computer name appears in the From This Location box.
    2. Type system in the Enter The Object Names To Select Box, click Check Names, then click OK.
    3. Select SYSTEM in the Group Or User Names list, then check the Full Control check box under Allow in the Permissions.
    4. Click Apply, click OK, then quit Registry Editor.
  9. Restart the computer.

Solution 10: Contact Technical Support.

If reinstalling does not allow you to run the Suite, then contact Technical Support. The support agent could ask you to upload installer log files.

Log files for all Adobe Creative Suite applications and suites are placed in a single directory. The log file is named after the application that is being installed (for example, "Adobe Creative Suite 4 Web Premium 2.0.log.gz"). You can find the Adobe Creative Suite 4 product installation logs in the following locations by default:

  • Windows: \Program Files\Common Files\Adobe\Installers\
  • Mac OS: /Library/Logs/Adobe/Installers/

 Additional information

This issue can occur when one of the following conditions is true:

  • The Adobe Creative Suite 4 installer cannot launch the user interface for the installer.
  • A third-party component is preventing the Adobe installer's user interface from launching.
  • You are using Windows XP in Normal mode.
  • The Windows Installer Service that is included with Windows XP is unregistered or damaged.

 

 

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