When you try to install updates to Adobe Creative Suite 4 or a CS4 point product, the installation stops and you receive the Microsoft Windows error "Adobe Setup has stopped working; Windows is checking for a solution to the problem...."
The only option is to cancel the installation; Windows is unable to find a solution. The error recurs for each update you chose to download and install.
You sometimes also receive the error, "Installation Incomplete; [update name]: Failed to install. The installation process has encountered a problem. Please choose from the following options: Cancel the current update and continue installing the remaining updates. OR Stop installing and continue later: OK."
Attempts to install the updates can also fail due to an unexpected state of the affected files from the previous failure. In this case, the Adobe Installer reports that it could not install the selected update components.
Functionality associated with the update can also be impacted. For example, after a failed installation of the Adobe Drive and Services update v1.0.1, you sometimes experience the following issues:
- When you attempt to open, create new, or save a file using Photoshop CS4 you encounter the following or similar error:
"Photoshop.exe - Fatal application exit - The specified module could not be found: C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\VersionCue.dll."
- When you right-click a menu in Windows Explorer in Windows Vista, you encounter the following or similar error:
"Explorer.exe - The specified module could not be found: C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\VersionCue.dll."
Complete this solution as a temporary measure. Look for folders unrelated to Windows and temporarily move them to another location. After you install the updates, move the folders back to the ProgramData folder.
Important: While you can prevent this issue by performing step 4, Adobe recommends that you complete all the steps below. Doing so restores any CS4 installations to a state where further updates won't fail due to missing or incorrect files.
If any of the following folders exists, move them to your desktop until you complete all steps and find that everything is working correctly:
- \Program Files\Adobe\AdobePatchFiles
- \Users\[user name]\AppData\Local\Adobe\Updater6
- \Users\[user name]\AppData\Local\Temp\Adobe\Updater6\
Log on to the computer as an administrator, and then perform the following steps:
Note: If you do not have administrative rights, contact your system administrator for assistance.
Choose Help > Updates from any CS4 application or Acrobat 9 to use the Adobe Updater. Alternatively, you can download the updates from the Adobe website at http://www.adobe.com/downloads/updates.
These issues occur for the following reasons:
- Large amounts of data in the ProgramData folder. If the update parses a large number of files and folders in the ProgramData folder, it reaches a limit and fails.
- Incorrect permissions on NTFS junctions
NTFS junctions (which function similar to shortcuts) on the system are incorrectly set to allow all users to list or read their contents. This setup can cause the update to go into an infinite loop. Typically, only the system follows the redirection of these junctions. This issue affects Adobe CS4 updates that use a binary patch method to modify existing files on disk. When the installer is able to read the contents of the junction, it points back to the junction's parent folder. The result is an infinite loop until Windows reports that it has ceased to respond.
The Photoshop CS4 11.0.1 and InDesign CS4 6.0.1 updates both use a complete file replacement method: The existing files are moved and a new file put in its place. Those updates can be run without this issue occurring.
Note: Problems can occur if you attempt to update your software while virus protection software is enabled on your computer. Also, make sure Microsoft Security Essentials (MSE) real-time protection is off when you update your CS4 software: Open MSE and in the Settings tab, deselect Turn On Real-Time Protection (Recommended). You can turn the protection back on after your software updates successfully.
The affected Windows updaters have been removed and reposted with instances that do not use the binary patching method. The replaced updates include:
- Adobe Drive and Services update (Version Cue client 4.0.1, Creative Suite Infrastructure 1.0.1)
- Adobe Version Cue Server 4.0.1 update
- Flash Lite 3.1 Update for Adobe Device Central CS4 (Device Central 2.1)
- Adobe Output Module update for Adobe Bridge CS4 (Output Module 2.1)
- Extensions Manager CS4 2.1
Previously posted updates that were affected:
- Camera Raw 5.2 update (5.3 update now posted without binary patch method!)
If you are running the most current version of the updates and still get update failures, there are several possible causes. One is that your browser is delivering an earlier version from its cache. Clear the cache and download the update again to ensure that you have the most recent posted update. If you are using the Adobe Updater, you can be assured that you have the most recent update.
Another cause of failures might be that files are not where they should be, due to the previous failure. This issue is explained in the solution section. Follow the solution instructions to restore the missing files either manually or by reinstalling your CS4 products.
For additional assistance, visit the Adobe Products Download Forums.