Issue

When you run the Adobe Creative Suite 3 or Adobe Photoshop CS3 installer, the Adobe Setup dialog box disappears after it finishes initializing. The installer does not continue.

Solution

Do one or more of the following:

Solution 1: Uninstall all instances of Flash version 8.

To uninstall Flash Player, first use the general uninstaller provided by Adobe.

  1. Before you run this uninstaller, be sure to read the instructions and close all running programs.

Solution 2: Clean up the failed install and reinstall.

  1. Uninstall Creative Suite 3 and all of its components.
    1. In Windows XP, use the Add or Remove Control Panel, and in Windows Vista, use the Programs and Features Control Panel. In Mac OS, use the appropriate installer in the Application/Utilities/Adobe Installers folder.
    2. Delete the Caps, Installers, and Backup folders, if present, from the Program Files/Common Files/Adobe folder.
    3. Delete any CS3 application folders that remain under the Program Files or the Program Files/Adobe folders.
  2. Download then run the CS5 Cleaner Tool and select the CS3/CS4 Remove All option.  For information on using the tool, see Resolve installation problems with CS5 Cleaner Tool (cpsid_82947).

Solution 3: Troubleshoot the issue using kb402048.

Continue troubleshooting the issue using the information in Creative Suite 3 and point product CS3 installer silently quits (Windows XP and Vista) (kb402048).

Solution 4: Contact Technical Support.

If reinstalling does not allow you to run the Suite, then contact Technical Support. The support agent sometimes asks you to upload installer log files.

Log files for all Creative Suite applications and suites are placed in a single directory. The log file is named after the application that is being installed (for example, "Adobe Creative Suite 3 Web Premium 1.0.log.gz"). You can find the Adobe Creative Suite 3 product installation logs in the following locations by default:

  • Windows: Program Files\Common Files\Adobe\Installers\
  • Mac OS: /Library/Logs/Adobe/Installers/

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