What's covered

Information on activation process

Product activation is a technical measure that helps protect Adobe against unauthorized copying of its software. Activation is mandatory. If you do not activate the software, then eventually you will be prevented from using it.

At the time of installation, this product and your computer create an activation number which, along with the product serial number, is provided to Adobe during the activation process.

This product can tolerate changes to your computer's configuration. Minor reconfiguration of your hardware after the activation will not require an additional activation. If you replace or overhaul your hard drive, or if you remove this product from one licensed computer and install it on another licensed computer, you may be required to activate this product.

Troubleshooting the Client Computer

1. Verify Internet connectivity.

If you choose to activate using the internet, make sure your internet connection is established.

To verify internet connectivity, from within Safari, navigate to www.adobe.com/. If this fails, then please contact your Internet Service Provider for assistance restoring your Internet Connection.

2. Troubleshoot proxy problems.

During the activation process, Adobe Creative Suite 3.0 uses a port to connect to the activation site at http://activate.adobe.com to confirm that the maximum number of activations have not been reached.

To verify any potential proxy problems do one or more of the following:

  • From within Safari, navigate to https://createpdf.adobe.com/.
  • From within the Terminal application, type ping practivate.adobe.com and press Enter. You should be able to resolve the internet protocol (IP) address for the web site. The address should appear in the Terminal window as a set of 4 numbers to the right of the web site name:

    PING practivate.adobe.com (192.150.14.67) with 56 bytes of data.

If either of these tests fail, then configure proxy settings for Internet access in Network System Preferences. If you need assistance with this, then please contact your Internet Service Provider or IT Administrator.

3. Troubleshoot firewall problems.

Retail copies of Adobe Creative Suite 3.0 use TCP port 443 to activate. You may need to add this information to software or hardware-based firewalls in order for the activation process to complete successfully. Please contact the software or hardware firewall manufacturer for configuration information or contact your IT Administrator.

4. Deactivate Adobe Creative Suite on another computer.

In order to run the Adobe Creative Suite 3 on a computer other than the one that the software was originally installed on, you must deactivate the software. To deactivate, launch one of the Suite applications, excluding Acrobat 8, and choose Help > Deactivate, then click the Deactivate button. Deactivation affects all suite components on the computer. You will not be able to run any components on the computer unless you decide to reactivate. Deactivation requires an internet connection and cannot be cancelled once started.

If you do not deactive the software and try to activate the software on multiple computers concurrently, then you will see the following alert message:

"Too Many Activations. The maximum number of activations allowed for this copy of [product] has been reached. Please do one of the following:

-- Deactivate. You may deactivate your copy of [product] that has been previously installed on another computer and reactivate it on this computer. To do this, launch [product] on the other computer and choose Help > Deactivate, so it can be activated on this one.

-- Buy another license. Click the Buy Online button to be redirected to the Adobe store, or click the Enter Serial Number button if you have a new serial number to enter.

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