Troubleshoot installation with install logs | CS3, CS4

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Creative Suite User Guide

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Applies to: Adobe After Effects Adobe After Effects CS4 Adobe Dreamweaver Adobe Dreamweaver CS4 Adobe Fireworks Adobe Fireworks CS4 Adobe Illustrator Adobe Illustrator CS4 Adobe InCopy Adobe InCopy CS4 Adobe InDesign Adobe InDesign CS4 Adobe Photoshop Adobe Photoshop CS4 Adobe Premiere Pro Adobe Premiere Pro CS4 Contribute Contribute CS4 Creative Suite CS3 Creative Suite CS4 Encore Encore CS4 Flash Professional Flash Professional CS4 OnLocation CS Photoshop Extended Soundbooth Stock Photos Version Cue

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

About Creative Suite product install logs

The installers for Adobe Creative Suite 3 and Adobe Creative Suite 4 record their actions in a log. These logs can be useful in determining if certain errors occurred during an installation. For silent installations, the log file is the only place that records error messages.

Have a newer version of Creative Suite?

For help with CS5, CS5.5, and CS6 log files, see Troubleshoot install issues with log files | CS

Have Creative Cloud?

For help with Creative Cloud log files, see Troubleshoot install issues with log files | CC

Analyze Creative Suite 3 and Creative Suite 4 product install logs

  1. Navigate to the log files in one of the following folders:

    • Windows 32-bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    • Windows 64-bit (XP, Vista, 7): \Program Files (x86)\Common Files\Adobe\Installers\
    • Mac OS: /Library/Logs/Adobe/Installers/

    The log filename includes the product name and install date (CS4) or just the product name (CS3), followed by “.log.gz.” The extension .gz indicates a compressed format.

  2. Use a decompression utility such as WinZip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.

  3. Open the .log file in a text editor such as WordPad (Windows) or TextEdit (Mac OS).

    Note: (Mac OS) By default, log files open in Console. Select all the text by pressing Command+A, and then copy and paste it into a text editor before continuing.

  4. Search for the following values:

    • Return value 3
    • ERROR
    • FATAL

    Note: The search values ERROR and FATAL are case sensitive. The “Return value 3” value applies only Windows-based troubleshooting.

    You sometimes find multiple errors. Error messages look like the following (emphasis added):


    Return value 3:
    Contact your technical support group. Action ended 9:14:12: RemoveExistingProducts. Return value 3.

    The error description appears before the value Return value 3.

    ERROR:
    Default installation language not valid, falling back to first supported language.

    The error description appears after the value ERROR.

    FATAL:
    [ Exiting from installation due to blocking error. Exit code: 7

    The error description appears after the value FATAL.
     

     

  5. Search the Adobe Support page for a solution for each error message.

    Omit paths and machine-specific information from the search string. For the preceding errors, for example, you would search on “Error 1714. The older version of Adobe Flash Player 9 ActiveX cannot be removed.” “Default installation language not valid, falling back to first supported language,” or “Exiting from installation due to blocking error. Exit code: 7.”

Still need help?

If you cannot find a solution on the Adobe Support page, contact Adobe Support.

You can also visit the Adobe product forums.