Troubleshoot launch errors using logs | Adobe Creative Suite 5, Adobe Creative Suite 5.5

About Creative Suite 5 and CS5.5 product launch logs

When you launch a Creative Suite 5 or CS5.5 product or component, the software generates a log file (amt3.log) for the shared components used by the applications. These shared technologies are called Application Managed Technologies, or (AMT). AMT includes the Software License Agreement, Enter Serial Number, Enter Serial Number Upgrade, Adobe ID, and Activation panels.

Analyze the main Creative Suite 5 or CS5.5 product launch log

  1. Navigate to the  amt3.log log file in one of the following folders:

    • Windows XP: \Documents and Settings\[username]\Local Settings\Temp\
    • Windows Vista/7: \Users\[username]\AppData\Local\Temp
    • Mac OS X Creative Cloud:  ~/Library/Logs/
    • Mac OS X CS6 through CS3: /tmp/
  2. Open amt3.log in a text editor such as WordPad (Windows) or TextEdit (Mac OS).
  3. Read the log line by line. Each line indicates an action taken by AMT. Lines that describe an error or failure indicate a problem with the launch process.

    Note: Each line is a new entry in the log file.
  4. Search the Adobe knowledgebase for a document that provides a solution to each error message you find in the log.

    Important: Omit paths and machine-specific information from search strings. For example, search “Error rolling back command ARKCreateDirectoryCommand” or “Unable to create directory.”

  5. If you cannot find a document for an error, see Installation, launch log errors | Creative Suite 5, CS5.5 (cpsid_ 83481).

Still need help?

If there are no documents in the knowledgebase for your errors, contact Adobe Support. To troubleshoot your issue more efficiently, have your ASA token available when contacting Adobe Support. To obtain an ASA token, click Package For Support while running the ASA tool.

You can also visit the Adobe product forums.