Issue

When you install Adobe Creative Suite 4 and point products, you getthe error message, "Windows Installer Error 1321 'The Installer has insufficient privileges to modify the file".

Reason

The installer is trying to access a folder that has permission or priviliage issues.

Solution

Update the user privileges to files.

The More Info dialog will display the error generated during the installation process. In the following example AcrobatConnect.cfg generated the error message.

Perform the steps below on the folder containing the file.

In the example below the folder is FlashPlayerTrust.

Error 1321.The Installer has insufficient privileges to modify the file C:\Windows\system32\Macromed\Flash\FlashPlayerTrust\AcrobatConnect.cfg. Action ended 11:21:48: InstallValidate. Return value 3.

Set the privileges for the folder mentioned in the error message, in our example \Windows\system32\Macromed\Flash\FlashPlayerTrust\AcrobatConnect.cfg , following the steps below.

Windows XP Professional:

  1. Choose Start > My Computer.
  2. Choose Tools > Folder Options.
  3. Click the View tab.
  4. Uncheck the Use Simple File Sharing option at the bottom of the Advanced Settings section.
  5. Click OK.
  6. Choose Start > Run.
  7. Type C:\Windows\system32\Macromed\Flash\and click OK.
  8. Right-click the FlashPlayerTrust folder and select Properties.
  9. Select the Security tab.
  10. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
  11. Click Advanced.
  12. Check Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  13. Click the Owner tab.
  14. Select Administrators.
  15. Check Replace Owner On Subcontainers And Objects.
  16. Click OK.
  17. Click OK on the warning that displays.
  18. Reinstall the Adobe Creative Suite 4 or Point Products.

Windows XP Home:

  1. Restart in safe mode.
  2. Restart Windows.

    1. Press F8 before Windows starts (when you see a message such as For Advanced Startup Options).
    2. Select Safe Mode from the list of startup options.
    3. Safe Mode should appear in each corner of the desktop.
      • If Safe Mode doesn't appear in each corner of the desktop, then repeat steps a-c.
      • If Safe Mode does appear in each corner of the desktop, then log in as administrator of the local machine.
    4. If a dialog box indicates that Windows is running in Safe Mode, then click OK.
  3. Choose Start > My Computer.
  4. Chose Tools > Folder Options.
  5. Click the View tab.
  6. Uncheck the Use Simple File Sharing option at the bottom of the Advanced Settings section.
  7. Click OK.
  8. Choose Start > Run.
  9. Type C:\Windows\system32\Macromed\Flash\ and click OK.
  10. Right-click the FlashPlayerTrust folder and select Properties.
  11. Select the Security tab.
  12. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
  13. Click Advanced.
  14. Click Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  15. Click the Owner tab.
  16. Select Administrators.
  17. Check on Replace Owner On Subcontainers And Objects.
  18. Click OK.
  19. Click OK on the warning that displays.
  20. Reinstall the Adobe Creative Suite 4 or Point Products.

Windows Vista:

  1. Choose Start
  2. Type C:\Windows\system32\Macromed\Flash\ and click OK.
  3. Right-click on the FlashPlayerTrust folder and select Properties.
  4. Select the Security tab.
  5. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
  6. If Administrators and SYSTEM are not set to full control:
    1. Click Edit
    2. Follow the on-screen navigation through the UAC elevation prompt.
    3. Make the necessary changes.
  7. Click Advanced.
  8. Click Edit. . .and click through the UAC elevation prompt
  9. Check Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  10. Click OK
  11. Click the Owner tab.
  12. Click Edit and follow the on-screen navigation through the UAC elevation prompt.
  13. Select Administrators.
  14. Check on Replace Owner On Subcontainers And Objects.
  15. Click OK.
  16. Click OK on the warning that displays.
  17. Reinstall Creative Suite the Adobe Creative Suite 4 or Point Products.

Command line:

This method can be used on all versions of Windows but requires use of the command prompt utility.

  1. Launch the command prompt with administrative previleges.
    • On Windows XP:
      1. Choose Start > Run, and then type cmd in the Open box. Click OK.
    • On Windows Vista:
      1. Choose Start > Accessories.
      2. Right-click on Command Line and select Run As Administrator.

        Note: You must elevate the level of permissions for Windows Vista with UAC enabled.

  2. Use the following commands, including quotation marks, and press Return at the end of each line (also make sure to enter spaces between /T, /E, /C and /G in the third line):

c:C:\Windows\system32\Macromed\Flash\ cacls FlashPlayerTrust /T /E /C /G Administrators:F cacls FlashPlayerTrust /T /E /C /G SYSTEM:F exit

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