Adobe® Creative Suite® 5.5 After Effects® Read Me

Welcome to Adobe® After Effects®. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the After Effects documentation. 

Minimum system requirements 

Windows®

  • 64-bit support required: Intel® Pentium® 4 or AMD Athlon® 64 processor (Intel Core™ i3, i5, or i7 or AMD Phenom® II recommended)
  • 64-bit operating system required: Microsoft® Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 or Windows® 7
  • 2GB of RAM (4GB or more recommended)
  • 3GB of available hard-disk space plus 2GB of space for optional content; additional free space required during installation (cannot install on removable flash-based storage devices)
  • 1280x800 display with OpenGL 2.0-compatible graphics card
  • 7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
  • Sound card compatible with ASIO protocol or Microsoft Windows Driver Model
  • DVD-ROM drive compatible with dual-layer DVDs (DVD+-R burner for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
  • Java™ Runtime Environment 1.6 (included)
  • QuickTime 7.6.2 software required for QuickTime and multimedia features
  • Adobe Flash® Player 10 software required to export SWF files and to play back DVD projects exported as SWF files
  • Broadband Internet connection required for online services and Creative Suite Subscription Edition software*

Mac OS 

  • Multicore Intel® processor with 64-bit support 
  • Mac OS X v10.5.8 or v10.6
  • 2GB of RAM
  • 4GB of available hard-disk space plus 2GB of space for optional content; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
  • 1280x800 display (1280x1024 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM
  • 7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
  • Core Audio–compatible sound card
  • DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; external Blu-ray burner for creating Blu-ray Disc media)
  • Java™ Runtime Environment 1.6
  • QuickTime 7.6.2 software required for QuickTime and multimedia features
  • Adobe Flash Player 10 software required to export SWF files and to play back DVD projects exported as SWF files
  • Broadband Internet connection required for online services and Creative Suite Subscription Edition software*

For updates to system requirements and more detailed information about video hardware compatibility, visit www.adobe.com/go/aftereffects_systemreqs

For CS Live system requirements, visit www.adobe.com/go/cslive_requirements

This product may allow you to extend its functionality by accessing certain features that are hosted online, including the Adobe CS Live online services ("Online Services").  The Online Services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued or modified in whole or in part without notice.  Use of the Online Services is governed by separate terms of use and by the Online Privacy Policy, and access to some services may require user registration. Some Online Services may be subject to fees and require a subscription.  Fees subject to change.  For more details and to review the applicable terms of use and Online Privacy Policy, visit www.adobe.com 

Install your software 

1. Before you install, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.  It is also recommended to temporarily turn off virus protection during the installation process. 

2. You must have administrative privileges or be able to validate as an administrator. 

3. Do one of the following:  

Windows: 

  • Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe CS5.5 folder found at the root leel on the DVD and double-click Set-up.exe to start the installation process.
  • If you downloaded the software from the web, the installer will self-extract and launch automatically.  If the installer does not launch automatically, open the folder, navigate to the Adobe CS5.5 folder, double-click Set-up.exe, and then follow the on-screen instructions.

Mac: 

  • Insert the DVD in your drive, navigate to the application folder found at the root level on your disk, double-click Install.app, and then follow the on-screen instructions.   

  • If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Install.app, and then follow the on-screen instructions.

4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product.  If it cannot find it, it will ask you to input the serial number of the product being upgraded.  You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.  

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 32-bit vs. 64-bit Support

Windows versions of Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7. This applies to both the standalone versions of the applications as well as the components of Master Collection CS5.5.

You cannot install or run Adobe Premiere Pro CS5.5 or After Effects CS5.5 on any of following operating systems:

  • 32-bit and 64-bit editions of Windows XP Home or Professional
  • 32-bit editions of Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise
  • 32-bit editions of Windows 7 Starter, Home Premium, Professional, or Ultimate 

32-bit vs. 64-bit support in Creative Suite 5.5

If you are using a 32-bit operating system, Adobe recommends that you upgrade to either:

  • 64-bit edition of Windows Vista Home Premium, Business, Ultimate, or Enterprise
  • 64-bit edition of Windows 7 Home Premium, Professional, or Ultimate

To ease the transition to a 64-bit operating system, Master Collection CS5.5 includes a support package that contains 32-bit versions of Adobe Premiere Pro CS4 and After Effects CS4.

Until you upgrade to a compatible 64-bit operating system, you can install and use the 32-bit support package included with your purchase. After you upgrade to a qualified 64-bit operating system, you can install and use Adobe Premiere Pro CS5.5 and After Effects CS5.5.

Important:  If you are upgrading from Production Premium CS4 or Master Collection CS4 you can continue to use your existing installations of After Effects CS4 and Adobe Premiere Pro CS4, including OnLocation and Encore. You do not need to install the 32-bit support package.

If you are upgrading from a standalone version of Adobe Premiere Pro CS4 or After Effects CS4, you must uninstall it before you can install the 32-bit support package. This is because standalone versions of Adobe Premiere Pro CS4 and After Effects CS4 do not include Dynamic Link. To benefit from the workflow enhancements of Dynamic Link you must install the 32-bit Support package included with your purchase.

To uninstall Adobe Premiere Pro CS4 or After Effects CS4:

  • (Windows XP) Open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
  • (Windows Vista and Windows 7) Open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the onscreen instructions.
  • Insert the Adobe Creative Suite 5.5 Content Disc into your machine and open the Adobe After Effects CS4 and Premiere Pro CS4 for Windows 32 bit folder and then the Adobe CS4 folder.
  • Double-click Setup.exe.
  • Follow the onscreen instructions to install the 32-bit support package.
  • When prompted to enter a serial number, enter your 32-bit support for CS5.5 Production Premium and Master Collection serial number to complete the installation.

 

Known issues

  • Flash Catalyst and Flash Builder cannot be selected for install when the user name includes 4-byte characters. (#BG095682) 
  • Some products will not launch when the user name includes 4-byte or special characters, particularly the yen (¥) character.  Affects Adobe Media Player, After Effects, Contribute, Dreamweaver, Flash Professional. (#BG081099, BG095671, BG094597, BG094587, BG095729, BG089964)
  • Flash Professional CS4 cannot be installed if CS5.5 is already installed. (#BG092750)
  • Adobe Premiere Pro CS 5.5 and After Effects CS5.5 will install on Windows XP 64-bit, however they will not launch properly.  Adobe Premiere Pro CS5.5 and After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7. (#BG097289)
  • After serializing a trial of Premiere Pro CS5.5, it may take several minutes to start the installation of the additional protected content.  Re-launching Premiere Pro after serializing will install the protected content immediately.

For more detailed information about troubleshooting your installation, go to www.adobe.com/go/support_loganalyzer.

Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (DVD or the download from the web).  Repair is not an available option.  

Uninstall your software

Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows. 

Do one of the following: 

  • In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions. 
  • In Windows Vista and Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the on-screen instructions.
  • IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click on the Uninstall alias located in the Application folder.  Select Remove Preferences, then Authenticate as an Administrator and follow the on-screen instructions.
  • If you are uninstalling subscription software, please note that uninstalling does not cancel or stop your subscription. To cancel your subscription, please go to Your Subscriptions at www.adobe.com/go/subscriptionedition

Known issues

  • Products will not appear in the Deactivation screen until they have been launched. (#BG091275)
  • On Windows, uninstalling a CS4 product after installing a CS5.5 product may affect registry entries for CS5.5. (#BG081801)

Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.

Trial software 

Creative Suite 5.5 trials are "try and buy," meaning you can evaluate individual products or editions of Creative Suite 5.5 and then convert the installed trial to a full version by purchasing the product and entering the serial number at any time during or after the trial period.

To convert your trial, enter the serial number from your purchase into the product screen that counts down the remaining days in the trial. You can enter a serial number to convert the trial at any time during the 30-day trial period or after the trial ends. If you purchased CS 5.5 Subscription Edition, you will need to be connected to the Internet and will be required to enter an Adobe ID when prompted.

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 trial

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7.  If you purchase the full version of Master Collection, complimentary versions of Adobe Premiere Pro CS4 and After Effects CS4 will be included.

For additional information, visit www.adobe.com/go/32bit_installation

Electronic licensing

You must accept the license agreement and warranty terms to use this product.  See www.adobe.com/go/eulas for details.  This product may automatically attempt to activate over the Internet. See www.adobe.com/go/activation for details.

Registration information

Creating or entering an Adobe ID registers your software and sets up access to Adobe CS Live online services. In order to take advantage of your complimentary access to CS Live online services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.

To learn more about CS Live online services, visit www.adobe.com/go/cslive_ps

Font installation

All font related documentation is online.  Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite5.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS5.5 products, and listings of fonts included on DVD for each of the CS5.5 products.

The Creative Suite 5.5 installer installs fonts into a default system font directory. If the installer finds older versions of these fonts in the default system font directory, it will uninstall the older versions, and save them to a new directory.  The default system font directory is:

    Apple Macintosh:  <System Disk>/Library/Fonts

    Windows: <System Disk>:\Windows\Fonts

The older fonts will be saved in the new directory:

    Apple Macintosh:  <System Disk>/Library/Application Support/Adobe/SavedFonts/current

    Windows: <System Disk>:\Program Files\Common Files\Adobe\SavedFonts\current

This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and old font files.

You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.

There are additional fonts on the content disc. For information on installing these fonts, see http://www.adobe.com/go/learn_fontinstall_en. 

Known issues

Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 5.5 applications.

Customer care

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/.  Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO.  Alternatively, you can click on Change beside the country name at the top of the screen to select a different country or region.

Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more.  We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are having any issues with installing or uninstalling any of your Creative Suite 5.5 applications, please try rebooting your system prior to contacting Support.  For additional CS5 installation help, go to www.adobe.com/go/cs5install/.

Other resources

Online Resources

For complete Help plus community-based instruction, inspiration and support, go to www.adobe.com/go/learn_AfterEffects_support_en.

Adobe website

Adobe TV

Adobe CS Live

Adobe Design Center 

Adobe Developer Connection

Adobe User Forums

Adobe User Groups

Adobe Marketplace and Exchange

Training & Certification

Adobe Certification Program

Adobe Partner Programs

Find an Adobe Authorized Training Center 

Find an Adobe Authorized Print Service Provider

 

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