Fix licensing errors in the October 2017 release of Character Animator CC (1.0).
For information on troubleshooting errors in the October 2018 release of Character Animator (2.0), see Troubleshooting licensing errors | CC 2019.
When launching Character Animator, one of the following licensing messages appears:
Character Animator requires an All Apps plan for Creative Cloud. Please launch the Creative Cloud application and sign in with a licensed Adobe ID. If you are already signed in: choose Help > Sign Out, then Help > Sign In. If the problem persists even after signing out and in, wait a minute before relaunching Character Animator. For help, see http://www.adobe.com/go/ch_licensing
This message appears because you are not signed into Creative Cloud, your trial period for evaluating the software has ended, or the signed-in Adobe ID doesn't have an active All Apps plan.
(Earlier Beta and Preview versions that were bundled with After Effects sometimes shows an error message mentioning an After Effects license.)
This scenario usually appears because you are signed in with an Adobe ID not associated with a Creative Cloud plan. It could also appear because your evaluation period for the software is about to end. It could also be because you are using Creative Cloud for teams or Creative Cloud for enterprise, but have not signed in with an application like After Effects, Photoshop, or Illustrator.
Try one or more of the following:
If none of these steps resolve the issue, contact Customer Service.