Install or upgrade Adobe Connect 9.7 and related components like Events module, AEM, telephony adaptors, and database.
The article provides instructions to install, configure, and deploy Adobe Connect 9.7 and the associated components. For instructions for the other versions of Adobe Connect, see the installation guide of other versions at www.adobe.com/go/learn_Connect_doclisting_en.
Adobe Connect 9.7 is distributed as a patch that can be added only on an existing Adobe Connect 9.6 system.
If an existing Adobe Connect 9.x instance does not have AEM license and you want to upgrade it to an Adobe Connect 9.7 instance with an AEM license, then upgrade to Adobe Connect 9.6.2 with an AEM-enabled license and then apply the Adobe Connect 9.7 patch.
The workflow for a new installation is illustrated in the following flowchart.
The various upgrade paths are illustrated in the following flowchart.
Deploying this patch requires some downtime of your Adobe Connect instance.
The systems targeted by the patch are below.
||Adobe Connect CQ-Author||Y||Y||Y|
|AEM Publisher||Adobe Connect CQ-Publish||Y||Y||Y|
|Adobe Connect App
||Adobe Connect Service
|Adobe Connect App
||Adobe Media Server
|Adobe Connect App||Adobe Media Administration Server
|Adobe Connect App||Adobe Connect Telephony Service
|Adobe Connect App (TS)||Arkadin TA
|Adobe Connect App (TS)||InterCall TA||N||Y||Y|
|Adobe Connect App (TS)||MeetingOne TA||N||Y||Y|
|Adobe Connect App (TS)||Premiere TA||N||Y||Y|
|Download||Adobe Connect Addin (Win)
|Download||Adobe Connect Addin (Mac)
To deploy Adobe Connect 9.7 either as a fresh installation or as a patch on an existing Adobe Connect instance, follow these steps.
Stop the Adobe Connect services. Stop the AEM Author and AEM Publisher instances using Service Panel.
Create the following backups:
To update the Adobe Connect database, execute update_9_7_0_0.sql file on the database.
Copy the patch file update_9.6.2_9.7.0_licensed_signed.exe to the server on which Adobe Connect service is deployed. Double click the EXE file. Confirm the root directory where Adobe Connect is installed.
Start the Adobe Connect services. Verify if the changes are reflected in the version.txt file at http://example.com/version.txt. Replace example.com with your domain.
Repeat steps 1-6 for each server in the cluster.
After starting the server, go to license settings in Adobe Connect console and update the Adobe Connect 9.7 license.
You can download the license file from the URL provided on the console.
Upgrade AEM Author and AEM Publish Servers.
After migrating an Adobe Connect installation, upload your license.txt file as follows:
A rollback is possible only if the backup steps in the section Deploy Adobe Connect 9.7 patch are completed.
To roll back the Adobe Connect 9.7 patch, follow these steps. The steps restore your instance to Adobe Connect version 9.6.2.